Technical Business Analyst - Guatemala

Position: Technical Business Analyst – Guatemala

Location: Full-time remote (Guatemala)

Reports to: Solutions Engineer & BA Manager

About the company

The company is a leading PXM (product experience management) consultancy that helps manufacturers and brands modernize their digital ecosystems. With deep expertise in PIM, DAM, and ecommerce strategy, we empower brands and product-focused companies to deliver consistent, trustworthy product experiences across digital channels by simplifying systems, centralizing data, and implementing solutions that drive growth and value.

Why join the company?

Our work spans consulting, technology, and process optimization, giving you the chance to tackle complex challenges that truly impact our clients’ businesses. If you thrive in a collaborative environment, love solving problems, and want to make a measurable difference, the company might be the place for you.

Position summary

As a Technical Business Analyst, you must have the ability to plan and document large scale technical projects in our product experience management (PXM) practices to range from websites for commerce or content management systems (CMS), digital asset management (DAM), and product information management (PIM). The systems you build will reside on platforms that we implement for our clients. A successful analyst at the company will demonstrate proficiency in all aspects of the digital ecosystem (systems architecture to data analysis) —and you’ll join our growing PXM practice at the company with room for growth and expansion of your skills. Our team has received top honors at inRiver’s PIMpoint Digital event, including recognition as inRiver’s North American Partner of the Year, and we’re home to multiple inRiver Champions in North America.

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This job is full-time, remote. Must be able to work in the GMT-4 time zone.

Must be fluent in both spoken and written English.

What you’ll own

• Build relationships with clients. Understand their goals, workflows, and processes. Use your deep system knowledge to drive system strategy.

• Work closely with client teams to prioritize and build the digital roadmap and inform long-range planning.

• Run systems improvement projects. Work directly with system users to collect requirements, implement, test, and deploy new features periodically.

• Problem-solving all aspects of PXM implementations

• Documentation and planning for client solutions

• Implementation support for PIM systems, DAM systems, ecommerce websites, and possibly other applications

• Interviewing stakeholders to dig into what they really are trying to convey

• Diagrams of complex systems, business processes, and integrations

• Schema-level documentation to detail the attributes the systems need to track

• Attribute mappings between systems for integrations

• Requirements gathering and writing

• Writing and designing technical specifications

• Ensuring quality deliverables for our clients

• Develop process improvements with a seasoned team

• Template development to improve processes

• Change management for customers and possibly our own team

Skills + experience

• Product Information Management (PIM) platform experience, such as inRiver, Akeneo, Salsify, Censhare, etc

• Digital Asset Management (DAM) platform experience, such as Aprimo, Bynder, Keyshot / Digizuite, Censhare, etc

• Experience analyzing large sets of data

• Leadership capabilities

• Familiarity with Azure infrastructure and hosting

• Master Data Management (MDM) experience

• Ecommerce platform experience

• Ecommerce implementation, deployment, and integrations

• Knowledge of multi-tier web application development

• Content Management System (CMS) experience (Kentico, EpiServer, Sitefinity, etc.)

• Knowledge of how to implement 3rd party APIs and SDKs

• Writing and interacting with SOAP and REST web services

• Knowledge of ASP.NET C#

• Experience in a consulting environment is preferred.  Must be comfortable managing billable and non-billable hours expectations.

Who you are committed to being

• Life-long learner. You have a learner’s mindset, proactively seek feedback, and see opportunities to learn from every task, situation, and interaction.

• Outcome-focused. You tackle problems head-on, seek help when needed, prioritize based on impact, and deliver tangible results.

• Data-informed. You form perspectives and generate outcomes by seeking out data and context.

• Systems thinker. You see the big picture, understand how different pieces fit together, and can articulate how your work delivers business outcomes.

• Effective communicator. You’re intentional about what you communicate, distill complex ideas into straightforward language, and present with confidence.

• Capable multitasker. You juggle a set of diverse projects with a strong track record of prioritizing and delivering against deadlines.

• Team player. You empower others to success. You understand the value of a team.

Team culture + values

• Empathy: We seek to understand.

• Clarity: We cut through the noise.

• Ownership: We own outcomes.

• Ambition: We push boundaries with purpose.

• Integrity: We do what’s right, even when it’s hard.

• Teamwork: We face everything as one team.

Perks + benefits

• This is a remote, Guatemala-based role. While the position is remote‑first, there may be occasional travel for key client meetings, project workshops, or team gatherings. These instances are limited and scheduled with plenty of notice. (Working schedule in EST is preferred).

• Competitive salary

• Collaborative, growth-oriented culture

• Paid vacation days, holidays, and personal days

• Opportunity to make a measurable impact

• Great Place to Work® Certified™ Company

The company celebrates diversity and is committed to cultivating an inclusive workplace where employees feel valued, respected, and engaged. We foster a culture in which inclusivity supports innovation, strengthens connections, and reinforces a strong sense of “One Team”. We strive to reflect the diverse experiences, perspectives, and voices of our employees, customers, and the communities we serve.