Senior Business Insights Analyst

The company: a streaming service for TV and movie lovers

The company is building a modern TV company that combines high-quality streaming technology with a clear point of view on value, simplicity, and the viewing experience. Our product now spans paid subscription plans, premium bundles, add-ons, and a growing free-channel experience - creating a business that sits at the intersection of product, content, subscriptions, billing, and a rapidly changing media landscape.

That mix creates unusually rich analytical problems. At the company, strong business judgment matters just as much as technical depth: the best work helps leaders understand what is happening in the business, why it is happening, and what to do next.

Data and Business Insights at the company

Data underpins nearly every important decision at the company. The company operates in an event-rich environment with large-scale behavioral, subscription, billing, and content data that inform work across acquisition, retention, product experience, streaming quality, pricing, content discovery, and long-term customer value.

The company's data organization spans data science, data engineering, analytics engineering, and business-facing analytical partners who work closely with Finance, Product, Growth, Lifecycle Marketing, Content, Customer Experience, Operations, and other teams. As the company continues to evolve its plan structure across paid plans, free channels, and add-ons - and as customers interact through both direct and partner billing experiences - trusted business insights become even more important.

The Role

We're looking for a Senior Business Insights Analyst to help the company make better, faster decisions through rigorous analysis, trusted metrics, and strong cross-functional partnership. This is a high-impact individual contributor role for someone who is equally comfortable owning recurring KPI reporting, diving into ambiguous ad-hoc questions, and presenting clear, decision-ready recommendations to senior stakeholders.

You will serve as a strategic analytical partner across multiple parts of the business, with especially deep ownership in billing and subscription analytics. That includes trial conversion, activation, renewals, churn, reactivation, plan migration, add-on behavior, pricing and packaging performance, refunds and credits, failed payments, involuntary churn, and the differences between direct and partner billing experiences. You will help the company understand the health of its subscriber base and revenue streams in a way that connects clearly to action.

This role will also touch many other parts of the company. One week you may be helping Finance understand a revenue variance or size a packaging scenario; the next you may be partnering with Product on funnel friction, Growth on acquisition quality and retention, Content on engagement patterns, or Customer Experience on account and billing pain points. The ideal candidate combines analytical depth, business fluency, crisp communication, and a high bar for data quality. They do not wait to be told exactly what analysis to run - they refine the question, frame the decision, and deliver work people trust and use.

Responsibilities

• Own and evolve the core business scorecards, dashboards, and ad-hoc analyses leaders use to monitor subscriber growth, revenue, billing health, retention, engagement, content performance, and monetization trends.

• Translate ambiguous questions from stakeholders into structured analytical plans, clear findings, and actionable recommendations that inform real decisions.

• Build deep expertise in the company's billing and subscription ecosystem, including trials, conversion, renewals, churn, reactivation, plan migration, add-on attach, refunds, credits, failed payments, involuntary churn, and direct vs. partner billing flows.

• Identify the operational and product levers that improve subscriber health, reduce friction, and strengthen revenue retention across the lifecycle.

• Partner with Growth and Lifecycle Marketing on acquisition quality, funnel performance, cohort health, promotional effectiveness, winback programs, and LTV/CAC context.

• Partner with Product, Design, and Data Science on customer journey analysis, feature adoption, experimentation readouts, and insight generation across the viewing and account experience.

• Partner with Content, Programming, and Marketing to understand which channels, titles, and viewing patterns drive acquisition, engagement, retention, upsell, and free-to-paid conversion opportunities.

• Support customer-facing and operational teams with insights into support contact drivers, account issues, billing friction, and subscriber pain points where analytical clarity can improve the customer experience.

• Build executive-ready materials that connect numbers to narrative, synthesize tradeoffs, and help technical and non-technical stakeholders make decisions with confidence.

• Improve the quality and trustworthiness of business data by partnering with analytics engineering and data engineering on instrumentation, metric governance, source-of-truth logic, and data quality issues.

• Help raise the analytical bar across the organization through clear documentation, thoughtful prioritization, and a pragmatic balance of speed and rigor.

Key Qualifications

• 6+ years of experience in business insights, analytics, strategy analytics, finance analytics, business intelligence, or a closely related function.

• Advanced SQL skills and experience working with large-scale behavioral, subscription, billing, financial, or operational data sets.

• Strong experience building data visualizations, dashboards, and self-serve reporting environments in BI tools such as Mode, Omni, Tableau, Looker, etc.

• A proven track record of translating vague business questions into clear analyses, sharp recommendations, and polished decision-ready narratives and presentations.

• Excellent spreadsheet skills in Excel or Google Sheets.

• Strong analytical fundamentals across cohort analysis, funnel analysis, segmentation, retention and churn analysis, trend analysis, KPI design, forecasting support, anomaly detection, and practical experimentation or quasi-experimental measurement.

• Excellent written and verbal communication skills, including experience presenting to senior stakeholders with different levels of technical fluency.

• Strong stakeholder partnership skills and the ability to influence across Product, Finance, Marketing, Content, Operations, and technical teams.

• A strong sense of ownership and prioritization: you can manage competing requests, separate urgent from important, and independently drive work forward.

Ideal Qualifications

• Experience in subscription, streaming, media, entertainment, ad-supported products, or another event-rich consumer business.

• Experience using Python or R for deeper ad-hoc analysis, automation, or statistical workflows; our team primarily uses Python, so candidates should be comfortable working in Python or willing to ramp up

• Deep familiarity with subscription business metrics such as trials, conversion, churn, retention, winback, LTV, plan mix, and add-on attach.

• Experience with billing, payments, dunning or retry flows, refunds and credits, and direct or partner-billing analytics.

• Experience with content, engagement, lifecycle marketing, or free-to-paid funnel analytics in a consumer product environment.

• Familiarity with modern data platforms and event-tracking environments such as Snowflake, dbt, Segment, Avo, GrowthBook, or similar tools.

More about the company

At the company, we’re a company that puts people first—both our subscribers and our team. We empower our colleagues to do their best work while supporting one another in pursuing shared goals. We value pragmatism, pride in our work, and passion, with transparency and openness as fundamental parts of our culture.

We’re committed to diversity, equity, inclusion, and accessibility as we grow the the company team and shape the future of TV. We believe that a diverse range of voices and perspectives enables us to innovate faster and create the best experiences for our subscribers. The company is proud to be an Equal Opportunity Employer. We’re committed to supporting every candidate and employee. If you need an accommodation at any stage of the process, please email [link for members] and we’ll work with you to meet your needs.

The company offers 70+ top-rated networks, including AMC, BET, CMT, Comedy Central, Discovery Channel, Food Network, Hallmark Channel, HGTV, HISTORY, Investigation Discovery, Lifetime, MTV, Nickelodeon, OWN, VH1, We TV, and more. It also includes all the groundbreaking originals and blockbuster movies available with AMC+ and access to HBO Max Basic With Ads and discovery+. Our service also includes 100+ free channels and premium add-ons like STARZ and MGM+.

Our extensive library boasts over 85,000 titles, and our unlimited DVR allows users to save their favorite shows and movies for up to a year, skipping ads for a seamless viewing experience. Stream on up to three devices simultaneously, whether on your phone, tablet, laptop, or TV using Roku, Apple TV, Fire TV, Samsung TV, Android TV, Vizio TV, or Chromecast.

The company is headquartered in San Francisco, with offices in New York City and Cambridge, MA. Our leadership team includes alums from HBO, Tubi, and Meraki, and is backed by NEA and industry partners like Warner Brothers Discovery, Paramount, AMC, and A&E.

Join us at the company and be part of a team that's shaping the future of TV!

Status: Full-time

Location: San Francisco, CA or remote within the U.S.

Compensation: Includes annual salary, company stock options, and health benefits. Salary is determined by experience and location:

• San Francisco, New York City: $145K - $180K

• Boston, DC Metro, Los Angeles, Seattle: $135K - $170K

• Denver, Atlanta, Austin, Las Vegas, Sacramento, Chicago: $130K - $160K

• Texas, Florida: $125K - $155K

We value a diverse and inclusive workplace and we welcome people of different backgrounds, experiences, skills, and perspectives. The company is an equal opportunity employer. We believe that everyone does their best work when they are supported by each other and the company, and we offer a generous set of benefits to make sure the the company team is happy and healthy. Here is a sampling of the benefits we offer our team:

• Full health, dental and vision coverage for you and your family

• 401(k) plan with employer contributions (we match 100% of deferrals up to 3% of pay and 50% of the next 2% of pay)

• Flexible working hours

• Up to 20 weeks of fully paid parental leave

• Unlimited paid time off for vacation and sick leave

• $2,000 annual vacation bonus (we pay you to take a two week vacation)

• $5,250 annually for professional development and educational assistance

• $1,250 annual home office + TV stipend during first year of employment ($250 annually thereafter)

• $500/month ($6,000/year) bonus for employees who commit to working at least 3 days per week in our offices, plus generous commuter benefits ($315/month towards transit, rideshare, bike rental, or parking at our HQ office in San Francisco)

• Free Gympass subscription — an all-in-one corporate benefit that gives employees the largest selection of gyms, studios, classes, training and wellness apps

• Dog-friendly office

• And much more!

For California Residents: the company’s CCPA Notice at Collection – Employees, Applicants, Owners, Directors, Officers and Contractors [link for members]

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Use of Automated Tools in Our Hiring Process

We use software tools, including our applicant tracking system (Ashby), to help manage applications for this role. Automated features (i) assess the skills, experience, and qualifications relevant to the role as described in this posting, and (ii) flag applications that appear fraudulent, duplicative, or not genuinely submitted by the applicant.

A summary of the most recent independent bias audit of the automated employment decision tool used in this process, including the audit date and data source, is available here: Bias Audit Summary [link for members]

You may request that a member of our team review a decision through a process that does not rely on the automated tools, or request a reasonable accommodation, by emailing [link for members] We will not retaliate against you for exercising your rights.

Information about the type and source of the data our tools collect, our data retention policy, and how these tools were used in evaluating your application is described in our Privacy Notice – Employees,Applicants, Officers, Directors, and Contractors [link for members] or available by emailing [link for members]

Depending on your state of residence, you may have additional rights, including to an explanation of an adverse decision, correction of inaccurate data, and meaningful human review. To exercise these or ask whether they apply, email [link for members] [link for members]