Refund policy

Why we don't refund

Membership gives you instant access to every job and company. Many people find what they need in the first days, sometimes even a job, and that's the service doing its work. Refunding after the access has been used wouldn't be fair to everyone else who pays for it.

Try before you pay

• Search every job before paying: title, pay, where you can live, experience asked and how long it's been open. Only the company and the apply link are hidden.
• Choose the week pass if you want to try membership for a short time.

What this covers

No refunds or credits for unused time, partial periods, forgetting to cancel before a renewal, or finding a job during your plan. Cancelling stops future charges; it doesn't refund the current period.

When we will fix a charge

• You were charged twice for the same period.
• You were charged after you had cancelled.
• A technical problem on our side stopped you from using membership for most of your period.

In these cases, write to us from the contact page within 30 days of the charge.

EU, EEA and UK customers

When you buy, you ask for access to start immediately and confirm you understand that you lose the 14-day right of withdrawal once access has started. Your other legal rights are not affected.