Technical Business Analyst

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Accelerate your career today by supporting public sector organizations as a Technical Business Analyst.

The Technical Business Analyst is responsible for supporting the implementation of solutions and identifies/analyzes customer business requirements, assesses the effective use of technology, and makes recommendations regarding process solutions. Identify core business needs, document concepts of operation, briefings, and user stories, document business rules, and construct workflow diagrams, create as-is and future state process maps, and provide gap analysis as needed in an Agile environment.

ESSENTIAL RESPONSIBILITIES AND DUTIES

Essential duties and responsibilities include, but are not limited to, the following:

• Collaborate and consult with staff and other stakeholders.
• Serve as a primary point of contact for development and lead project/implementation engagements in an agile environment.
• Condense complex business processes into clear and actionable user stories & acceptance criteria.
• Document workflow processes and user stories using standard flowcharting tools and methods.
• Facilitate requirements elicitation using interviews, requirements meetings, surveys, document analysis, site visits, use case and workflow analysis.
• Act as a liaison between external and internal stakeholders and development staff in the analysis, design, configuration, testing, and maintenance of systems.
• Lead the implementation and support of applications and integration components.
• Maintain a variety of quality assurance and quality control activities to test, analyze, set up, and validate multiple projects.
• Maintain key project documents, dashboards, status reports, issue and resolution logs, and change control documents.
• Provide client support, during and after the implementation process.
• Perform various analysis duties, ad-hoc reporting, and research to support day-to-day operational and strategic management decisions.
• Contribute to the development of project plans and smaller-scoped projects.
• Other duties as assigned.

EDUCATION

Bachelor’s degree in computer science, information technology or a related field or college level coursework or equivalent combination of education/experience and experience in analyzing, designing, testing, and documenting production systems.

EXPERIENCE OR KNOWLEDGE

• Three years of experience in business process analysis, application implementations and training, project coordination/management and business-related experience.
• Agile development experience such as continuous integration/continuous delivery, backlog refinement, and retrospectives.
• BA expertise, such as awareness of the BABOK guide for business analysts.
• Project coordination/management methodology, standards, and best practices.
• Knowledge of quality assurance best practices.
• Proficient with Microsoft Office Tools (Word, Excel, Outlook, PowerPoint).
• Software Development Life Cycle and development concepts.
• Basic understanding of the COBOL coding language and/or AI tools in IBM’s iServer environment.
• SQL Server and/or DB2 database experience.

ABILITIES

• Excellent interpersonal, written, and oral communication skills.
• Exceptional attention to detail and a great personality.
• Facilitate working meetings, elicit and solicit information, and absorb the information being communicated; facilitate a shared understanding of the problem, possible solutions, and scope of the project in its entirety; facilitate solutions to technical challenges among multiple teams when they involve negotiation between multiple business and technical stakeholders.
• Apply critical thinking skills to determine the appropriateness of requests, with periodic reviews of business procedures to clarify or change a business process. Use the knowledge gained in the daily operational procedures as input to business process and procedure documentation.
• Prioritize across multiple tasks in a fast-paced environment.
• Present technical and non-technical information to all stakeholder groups.
• Multi-task in a fast-paced environment while remaining focused on service to the client.
• Manage time effectively to meet deadlines.

BENEFITS & COMPENSATION

The salary for this position will depend upon factors such as qualifications, experience, skill levels, technical competencies, and other criteria. The salary range is between $72,000 and $83,000.

Here are some of our other benefits

• Group Medical, Dental, Life, HSA/FSA, and Vision Insurance
• SIMPLE IRA Accounts with an immediate vesting of 3% company match
• Paid company holidays and personal days
• Partial Internet and mobile phone expense reimbursement
• Yearly professional membership reimbursement
• Collaborative and innovative work environment
• Professional development opportunities

LOCATION & WORK ENVIRONMENT

This position is full-time and 100% remote, with Michigan residents expected to work in the Lansing Office one day per month. At the company, we embrace a positive work environment by demonstrating cultural awareness, flexibility, collaboration, and creativity. We are committed to equal opportunity in employment and fostering a diverse and inclusive work culture.

To apply, visit [link for members]