Implementation Consultant

Join our mission to provide governments with exceptional experiences so they can do the same for their communities!

What do we do?💥

We empower governments to deliver exceptional citizen experiences.

Check out our ‘About Us’ page for a deep dive into our product and what makes us exceptional.

How will you help us make an impact? 👩‍💻👨‍💻

Reporting to the Delivery Practice Manager, the Implementation Consultant is highly detail-oriented, an expert in translating business requirements into solution configuration, and an expert communicator and presenter. You will work on confirming customer requirements and translating them into an effective process within the company Solution. You will work with a team of both the company and System Integrator (SI) partner resources dedicated to successful project implementations and delivering exceptional customer experiences. You will be comfortable and confident in navigating and configuring our solution and demonstrating proof-of-concept and final solution deliverables to the company, partner, and customer audiences. You will play a pivotal role in delivering our solution implementations by leveraging your expertise in the company solution and the various implementation methodologies.

As an Implementation Consultant at the company, you’ll get to

Functional Analysis & Solution Design

• Perform business assessments to identify and document client requirements regarding the company Software products and functionality to ensure efficient software solutions for the client's needs.

• Identify and document business and technical requirement specifications for software design and development, forms, reports, interfaces, processes, and other relevant changes using the company best practices.

• Utilize knowledge of the Salesforce platform to propose solutions to business and technical problems in a way that is complementary to the company solution.

• Leverage expert knowledge of the company solution to propose solutions to customer business requirements.

• Leverage SDLC, Salesforce, and the company knowledge to support customers, partners, and the company teams during all phases of implementation projects.

Stakeholder & Partner Management

• Serve as the company software expert for one or more clients, representing the solution with confidence throughout the project lifecycle.

• Expertly communicate and negotiate with customers, partners, and internal the company teams in a consultative manner to arrive at technical solutions to customer business requirements, validating alignment of those solutions to the company's best practices and project scope.

• Expertly communicate with customers, partners, and internal the company teams to overcome challenges and ensure the achievement of design objectives.

• Support the SI partner and the company teams to deliver capabilities using the company solution and Salesforce platform.

Team Collaboration & Knowledge Sharing

• Work collaboratively with all project team members and stakeholders.

• Contribute positively to the company teams, tools, processes, and mechanisms to enhance the organization's ability to deliver exceptional experiences for our customers.

AI & Innovation

• Actively explore and apply AI tools within implementation project stages including requirements documentation, user story generation, and test script development to drive efficiency and improve time-to-value for customers.

• Build comfort and fluency with AI-assisted delivery tools, applying them to everyday implementation work while maintaining a domain-expert review standard on all AI-generated output.

• Approach emerging AI capabilities with curiosity and genuine enthusiasm for learning, adopting new tools and workflows as the practice continues its shift toward AI-assisted delivery.

What do you bring to the team? 🧠

• 4+ years of comparable work experience

• Experience as a lead, BA or consultant in implementation or configuration projects with Salesforce, or with other tools in the permitting domain

• Able to interpret user requirements from current state to future state based on customer interviews

• Salesforce Admin Certification or commitment to obtain within 12 months from the date of hire

• Experience leading implementations with clients or working with partners/system integrators

• Experience working in an Agile or “modified-Agile” environment

• Expert communicator with stakeholders from all levels of an organization

• AI-curious mindset with demonstrated interest or experience applying AI tools to improve implementation workflows and project deliver

Bonus Points 🎉

• Familiarity with multiple implementation standards and methodologies

• Understanding of data migration methodologies to assure the integrity of project data, including data extraction, storage, manipulation, processing, and analysis

• Experience with data visualization tools such as Microsoft Visio and Excel

• Domain knowledge in the Public Sector (e.g. Community development, Business Licensing, Permitting, Payment integrations)

• Genuine curiosity about how AI tools can elevate the way implementation work gets done - whether that's streamlining documentation, accelerating delivery, or making complex workflows more repeatable

• Comfortable working in environments where AI-assisted delivery is part of how the team operates (or where that shift is actively underway)

What’s in it for you?🫵

We invest in and empower our team members with competitive compensation packages, well deserved time off and benefits to keep you and your family healthy! *

💰 The base salary range for this role is expected to be between $85,000 - $125,000 CAD based on the candidate’s skills, experience, and qualifications while considering internal pay equity and our broader pay philosophy. 💰

If you have questions about compensation as we move through the process, we’re happy to discuss further.

*Benefits depend on employment type (full-time, part-time, contract, etc).

Things to Note 📝

Background checks - Because our customers trust us with sensitive information, we require all successful candidates to undergo comprehensive background checks before joining our team. We focus strictly on global sanctions and criminal offences that are directly relevant to employment at the company, and follow all applicable privacy and human rights legislation.

Travel - Although we operate as a remote company, all roles are expected to participate in occasional travel for in-person company-wide or departmental meetings, typically 1-2 times per year. Additional travel requirements specific to the role, if any, will be outlined in the job description.

We're committed to building an inclusive culture where our team members take ownership over projects, tasks, and outcomes; bring a growth mindset to drive continuous learning and self-development; have the ability to communicate courageously in a direct but respectful way; and are customer-focused by keeping the customer at the heart of decision-making. It’s the diversity of our team that helps us make better decisions, by leveraging the diversity in thought & experience across to create impactful solutions as we explore new paths & challenges as we grow. We’re working to create a workplace and team that is as diverse as the communities we serve.  We welcome and encourage candidates of all backgrounds to apply.

Questions? We are here to help

If you require accommodations in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in our hiring process for any reason, please direct your questions to [link for members] and we’ll be happy to support you.