Senior Implementation Consultant

Join our mission to provide governments with exceptional experiences so they can do the same for their communities!

What do we do?💥

We empower governments to deliver exceptional citizen experiences.

Check out our ‘About Us’ page for a deep dive into our product and what makes us exceptional.

How will you help us make an impact? 👩‍💻👨‍💻

Reporting to the Delivery Practice Manager, the Senior Implementation Consultant is a strategic functional lead who drives project outcomes from discovery through delivery on enterprise-scale the company implementations. You bring deep expertise in translating complex business requirements into scalable solution configurations, and you thrive in facilitating workshops, advising on requirements, and influencing customer decisions that drive measurable business value

You will own the big-picture view of multi-departmental, multi-phase implementation programs , acting as the primary the company solution design authority for your customers while guiding both the company and System Integrator (SI) partner teams toward successful outcomes. You anticipate risks, steer conversations with confidence, and champion AI-driven approaches to accelerate time-to-value for customers and efficiency across the professional services practice.

As an Implementation Consultant at the company, you’ll get to

Functional Leadership & Solution Design

• Lead and facilitate discovery workshops and requirements confirmation sessions with customer stakeholders at all levels, negotiating scope and confidently steering discussions toward optimal outcomes within the company best practices and project scope.

• Own the end-to-end view of project requirements across a multi-departmental landscape with multiple phases, proactively identifying requirements gaps, dependencies, and risks before they impact delivery timelines or business value.

• Perform business assessments to identify and document complex client requirements, ensuring efficient and scalable solution configurations aligned to the company platform capabilities.

• Document business and technical requirement specifications including forms, reports, interfaces, integrations, processes, and configuration changes using the company best practices and standardized artifacts.

• Leverage expert knowledge of the the company and Salesforce platforms to advise on the most efficient configuration approaches and guide team members in execution.

• Provide configured solution demonstrations that highlight achieved business value and foster customer acceptance of deliverables.

Scope & Risk Management

• Maintain an expert-level understanding of the Statement of Work and project plan to control scope, manage change requests, and protect project margins.

• Raise risks and issues to the Engagement Manager in a timely manner with clear recommendations and mitigation plans, partnering to drive resolution and protect customer outcomes.

• Attend and play a lead role in scrum ceremonies, reviewing and approving user stories to ensure functional product-feature fit to documented business needs.

Stakeholder & Partner Management

• Serve as the functional lead and primary the company software expert for one or more enterprise clients, representing the company with authority and providing functional and product expertise throughout the project lifecycle.

• Communicate and negotiate with customers, System Integrator partners, and internal the company teams in a consultative manner to build trust, validate alignment to best practices, and ensure solutions remain within project scope.

Team Development & Knowledge Sharing

• Mentor and develop junior and intermediate ICs by ensuring readiness for customer facing functional observations/interviews, workshops, and project delivery activities.

• Actively contribute to lessons-learned retrospectives and disseminate knowledge to the wider team through internal enablement sessions and documentation.

• Contribute strategically to the company's tools, processes, and delivery methodology to continuously elevate the customer experience and the maturity of the Implementation Consulting practice.

AI & Innovation

• Actively explore and apply AI use cases within implementation project stages including: requirements documentation, user story generation, and test script development  to drive efficiency and improve time-to-value for customers.

• Champion the practical adoption of AI tools across the team, coaching peers on effective use while maintaining domain-expert review standards.

What do you bring to the team? 🧠

• 7+ years of experience in enterprise technology enablement, implementation consulting, or business analysis, ideally within: SaaS, public sector, or permitting/community development domains.

• Proven experience facilitating workshops and leading requirements-gathering engagements with enterprise or public-sector clients across multiple stakeholder levels.

• Demonstrated ability to act as a functional lead on complex, multi-stakeholder implementation projects with competing priorities and evolving scope.

• Strong executive presence with the ability to influence, negotiate, and build trust at senior customer levels.

• Experience as a lead consultant or business analyst in implementation or configuration projects involving Salesforce or comparable enterprise platforms.

• Experience working with SI partners in a lead or oversight capacity.

• Experience working in Agile or modified-Agile delivery environments.

• AI-curious mindset with demonstrated interest or experience applying AI tools to improve implementation workflows and project delivery.

• Travel will be required for this position, up to 25%.

Bonus Points 🎉

• Familiarity with multiple implementation methodologies and delivery standards (e.g., Waterfall, SAFe, hybrid).

• Experience advising on enterprise integration strategies and data migration, including data integrity assurance across project phases.

• Deep domain knowledge in public-sector verticals such as permitting, community development, business licensing, or code enforcement.

• Experience with data visualization and process mapping tools (e.g.,Miro, Visio, Lucidchart).

• Demonstrated interest or hands-on experience applying AI tools to improve implementation workflows, documentation, or project delivery efficiency.

• Experience in teams or practices that are transitioning toward AI-assisted delivery models.

What’s in it for you?🫵

We invest in and empower our team members with competitive compensation packages, well deserved time off and benefits to keep you and your family healthy! *

💰 The base salary range for this role is expected to be between $110,000-140,000 based on the candidate’s skills, experience, and qualifications while considering internal pay equity and our broader pay philosophy. 💰

If you have questions about compensation as we move through the process, we’re happy to discuss further.

*Benefits depend on employment type (full-time, part-time, contract, etc).

Things to Note 📝

Background checks - Because our customers trust us with sensitive information, we require all successful candidates to undergo comprehensive background checks before joining our team. We focus strictly on global sanctions and criminal offences that are directly relevant to employment at the company, and follow all applicable privacy and human rights legislation.

Travel - Although we operate as a remote company, all roles are expected to participate in occasional travel for in-person company-wide or departmental meetings, typically 1-2 times per year. Additional travel requirements specific to the role, if any, will be outlined in the job description.

We're committed to building an inclusive culture where our team members take ownership over projects, tasks, and outcomes; bring a growth mindset to drive continuous learning and self-development; have the ability to communicate courageously in a direct but respectful way; and are customer-focused by keeping the customer at the heart of decision-making. It’s the diversity of our team that helps us make better decisions, by leveraging the diversity in thought & experience across to create impactful solutions as we explore new paths & challenges as we grow. We’re working to create a workplace and team that is as diverse as the communities we serve.  We welcome and encourage candidates of all backgrounds to apply.

Questions? We are here to help

If you require accommodations in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in our hiring process for any reason, please direct your questions to [link for members] and we’ll be happy to support you.