Implementation Manager
Company shown to members 🔒 · Remote · US, Canada only
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First recorded by Psst: 12 October 2026. Your first 3 jobs are free to apply to (the first right away, 2 more with your email). After that, the company and the apply link are for Psst members, from $4.99 for 7 days.
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The 20-second read
- Experience
- Senior
- Where you can live
- US, Canada only
- Skills and tools
- customer success, onboarding, b2b, saas, account management
- Time zone
- European time zones
- Job type
- Full-time
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Job details
- Where you can work
- United States, Canada
- Employment type
- Full-time
- Advertised pay
- Not stated by the employer
- Experience
- Senior
- Employer publication date
- 19 May 2026
- First recorded by Psst
- 12 October 2026
- Last checked at the source
- 10 November 2026
About the job
What we're building
Drug development is one of the most data-intensive endeavors in history, yet scientists spend more time finding and cleaning data than using it. Bioprocess data is high-frequency, multi-source, and scattered across systems that rarely talk to each other. We make it usable, and our AI agent lets scientists query their full experimental history, catch deviations in real time, and inform million-dollar manufacturing decisions.
This is a place for builders — people who want to own hard problems, ship fast, and work with others who hold themselves to a high bar.
The role
You'll be the company's first Implementation Manager and a founding member of the CX team. You own customer rollouts end-to-end: requirements and solution design, configuration and integrations, testing, UAT, and user onboarding. Our customers' environments are complex, and you're the person translating their workflows into a working the company deployment.
Once customers are live, you stay with them — driving adoption, surfacing expansion, advocating internally, and making sure they keep realizing value.
What you'll do
- Own implementations from kickoff to go-live: scope, timeline, quality, across customer and the company teams
- Lead requirements and design workshops with scientists and IT; translate bioprocess workflows into the company deployments
- Partner with Engineering on integrations; prototype and oversee delivery where needed
- Run UAT, train users, and act as trusted advisor through go-live and beyond
- Own live accounts: usage health, adoption, renewal posture. Use usage data to find patterns, risks, and expansion
- Run business reviews that tie the company usage to the customer's process development and manufacturing goals
- Be the voice of the customer to Product and Engineering
What you'll bring
- 5–7 years in implementation, customer success, or account management at a B2B SaaS company
- Scientific or regulated-industry SaaS background — bioprocess, LIMS, lab informatics, manufacturing data, or similar. Bioprocess fluency is a plus; willingness to go deep on it fast is required.
- Comfort with the technical layer: APIs, data schemas, historians, bioreactor data systems, cloud data infrastructure
- Track record running multi-stakeholder implementations end-to-end
- B.S. in a STEM field
The package
- Competitive salary, meaningful equity, full benefits
- Fully remote, US and European time zones
- Frequent team off-sites
- Unlimited PTO
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- Open 6 months
- No pay listed
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