Senior Implementation Manager

The company scales content personalization for marketers through data-activated content generation and AI decisioning. The world’s most innovative brands rely on the company to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, the company serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan.

As an Implementation Manager you will work with some of the world’s best known brands, enabling them to deliver a highly personalized email and mobile program, using both our AI and personalization products. You will act as a product expert and the owner of projects to launch new clients on both the Studio and Da Vinci platforms. Using your Client and Project Management expertise and technical prowess you will partner with our clients and internal teams to understand their goals, then develop project plans using industry standards and manage them through to completion. Naturally curious with an attention to detail, you’ll navigate issues as they arise and ensure they meet a resolution.

Responsibilities

• Day to day point person and Project Manager for launching new clients, communicating and collaborating throughout the implementation, and holding regularly scheduled calls with clients and internal teams to meet deadlines

• Possess an understanding of client's business, data, program goals; implement quick and sophisticated use cases to ensure the company’s software drives measurable and scalable value

• Build a strong rapport with new clients immediately; show expertise and earn trust to create a strong relationship.

• Design custom, technical solutions for your clients, partnering closely with developers, engineers, architects and product owners

• Perform platform training and evangelizing for our best practices and suggested product implementation. Overcome common objections and questions to quickly move launches forward.

• Build excitement about their success with the service and do everything necessary to hit their goals/KPIs

• Configure and thoroughly QA campaigns ahead of launches

Qualifications

• 4+ years of account, project, or implementation management experience required

• Hands-on experience with mobile messaging platforms is required, with strong SMS and MMS knowledge being essential; Push experience is also highly valued.

• Experience with email service providers, cloud-based large data warehousing solutions, data lakes, and ETL processes is strongly preferred.

• Ability to multitask, prioritize, and manage time efficiently

• Good communication skills and the ability to synthesize complex topics for multiple audiences

• Proficiency with the technologies that underpin the modern web (HTML, JavaScript, APIs, etc.)

• Strong troubleshooting and problem-solving skills

• Comprehensive knowledge of digital marketing strategies

• Attention to detail and a strong commitment to quality

• Strong technical affinity and the ability to quickly learn and use new technologies

The base pay range for this position is $75K - $115K and the OTE range is $90K - $138K which can include additional bonus depending on the position ultimately offered, in addition to a full range of medical, financial, and/or other benefits. The base pay offered may vary depending on job-related knowledge, skills, and experience.

Studies have shown that women, communities of color, and historically underrepresented people are less likely to apply to jobs unless they meet every single qualification. We are committed to building a diverse and inclusive culture where all Inkers can thrive. If you’re excited about the role but don’t meet all of the abovementioned qualifications, we encourage you to apply. Our differences bring a breadth of knowledge and perspectives that makes us collectively stronger.

We welcome and employ people regardless of race, color, gender identity or expression, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, ethnicity, family or marital status, physical and mental ability, political affiliation, disability, Veteran status, or other protected characteristics. We are proud to be an equal opportunity employer.