Implementation Director

WHY the company?

The healthcare industry overspends on its supply chain by over $25B each year, the result of fragmented data, inefficient workflows, and wasted supplies. The company is fixing that. Our AI-powered platform, Astra OS, gives hospitals end-to-end visibility into their supply chain operations, automating workflows and surfacing actionable insights so supply chain teams can focus on what matters most: patient care. We're trusted by some of the world's leading health systems, including Yale New Haven Health, Stanford, Geisinger, and Kaiser Permanente.

Founded in 2020, the company has raised $43M in total funding. Our Series A was led by Northzone, with participation from General Catalyst, AlleyCorp, Kaiser Permanente Ventures, Texas Medical Center Ventures, and 1984 Ventures.

THE OPPORTUNITY

The Implementation Director owns end-to-end delivery for a portfolio of the company's enterprise health system accounts, from signed contract through go-live and into steady-state handoff to the Customer Success team.

You will personally run implementations, owning your own account portfolio directly, split by account rather than by segment or product line. Your scope spans initial implementation success, the criteria needed to grow the account, and new product rollouts and expansions, working cross-functionally with Product, Engineering, Sales, and Customer Experience to keep commitments realistic and delivery on track, without formal authority over any of those teams.

IN THIS ROLE YOU WILL

• Own the full implementation lifecycle for a portfolio of enterprise health system accounts; kickoff, technical integration coordination, workflow configuration, training, go-live, user adoption, and success evaluation

• Build and maintain the implementation project plan, timeline, and risk register for each active account, proactively identifying and mitigating delivery risk

• Coordinate cross-functionally with Product, Engineering, Sales, and Customer Experience to keep commitments realistic and delivery on track; without formal authority over any of those teams

• Manage executive, user, and clinical stakeholder relationships during the implementation window (CIO, supply chain VP, CFO, project sponsors), including status reporting and escalation management

• Make scope and timeline tradeoff decisions when a project hits real constraints — deciding what is removed, what remains, and what gets escalated, and owning the reasoning behind each decision

• Own the action plan and internal communication needed to complete any scopes of work that differ meaningfully from the company's core products

• Ensure a clean handoff into steady-state, so the CSM inheriting the account gets a well-operating customer

WHAT YOU'LL BRING

• 4-8+ years in implementation, professional services, or technical onboarding, with meaningful time in healthcare, health system, or complex enterprise SaaS environments

• Direct, hands-on ownership of enterprise-scale rollouts with multiple stakeholders and real technical complexity

• Working fluency with health system IT and clinical operations — EHR/EMR integration exposure (Epic, Oracle Health/Cerner), HL7/FHIR, file exchanges, and how hospital IT and clinical governance actually operate

• A track record of building structure where none existed — implementation plans, risk frameworks, status reporting — with the ability to build aspects of the company's playbook and make them repeatable

WHAT YOU GET AT the company

Target Base Salary Range: $140K - 170K

The base salary the company offers may vary depending upon the ultimate scope and responsibilities of the position and on the candidate's job-related knowledge, skills, and experience. The total package will include equity, in addition to a full range of medical and/or other benefits, depending on the position offered. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

• Incentive Stock Options proportionate to your salary

• Fully remote, with a NYC co-working space available; distributed team across multiple time zones with opportunities for in-person time

• Unlimited PTO

• Top-tier health, vision, and dental benefits

• 401K

• The opportunity to build on a strong foundational team with deep data and engineering roots at a stage where your work genuinely shapes the product

• A fast-paced, high-growth environment where we move quickly to solve critical healthcare challenges

• The chance to empower frontline healthcare workers by automating the administrative friction in their day-to-day

• Collaborative work alongside a high-caliber team of clinicians, engineers, and revenue leaders

EQUAL OPPORTUNITY STATEMENT

The company is committed to promoting an inclusive work environment free of discrimination and harassment. We value a diverse and balanced team where everyone can belong.