Educational Case Manager (Chinese mandarin-speaking)

This job is fully Remote! Clear and excellent English and Chinese mandarin communication skills, technology skills, and organization skills, required.

Responsibilities

• The Educational Case Manager is integral to the success of the company by doing intakes with families/students, ,coordinating instructors, tracking student progress, and providing quality customer service

• Actively support the company Regional Operations

• Provide outstanding academic services to students and their families

• Operate seamlessly in a virtual operating environment

• Maintain the company operating standards including people, financial, and academic standards

• Ensure delivery of programs and initiatives for our students and school district partners

• Meet operational excellence standards

• Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/ managing schedules with students and teachers

• Manage class schedules to effectively staff sessions and meet company efficiency and usage targets

• Manage virtual tutoring sessions

• Monitor all students’ academic progress

• Help ensure flawless execution of programs and initiatives

• Manage your own time in compliance with company and regulatory requirements

• Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments

• Other responsibilities – as required by the business

• Relish building relationships with students and their families

• Dedicated to meeting the expectations and requirements of internal and external customers

• Fosters an environment of open communication with students and parents to ensure positive and effective conflict resolution

Requirements

Qualifications

• Time management, planning, and prioritization

• Ability to organize and manage multiple responsibilities successfully

• Exhibits professional and approachable demeanor

• Ability to prioritize and focus on key objectives, which may change from month to month

• Effective communications both in virtual environments

• Proficient in using all communication media including in person, phone, and video

• Ability to build engagement and trust in virtual relationships, whether with customers or with team members

• Works Well With Others

• Learning agility – able to adapt to changes in work environment by changing behaviors as required

• Able to acquire new skills as required

• Ability to engage, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools)

• Ability to manage remote teachers

• Ability to work independently

• High tolerance for ambiguity

• Bachelor’s Degree required

• 2-3 years progressive career growth

• Experience working in a virtual operations and team environment

• Bilingual in English and Spanish beneficial

• Proficient in Microsoft Office and Google applications

Benefits

Fully Remote!

PTO

Etc.