Case Manager

Hi, we're the company. We're hiring a Case Manager to join our Care Delivery - Clinical team.

The company is the first the company insurance company built around a full stack technology platform and a relentless focus on serving our members. We started the company in 2012 to create the kind of the company insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

The Case Manager collaborates across the company teams to deliver high-quality care and improve member the company outcomes. In this role, the Case Manager will educate members, evaluate Social Determinants of the company (SDOH), and connect individuals with community resources while contributing to process improvement initiatives and new pilot programs as required.

You will report into the Case Management supervisor.

Work Location: This position is fully remote and open to candidates residing in the U.S., excluding Alaska; Delaware; Hawaii; Louisiana; Montana; North Dakota; Oklahoma; West Virginia; Wyoming; and U.S. Territories. Daily work is completed from your home office, with occasional travel required for team meetings and company events. #LI-Remote

Pay Transparency: The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $75,894- $98,894 per year. The base pay for this role in all other locations is: $67,813 - $89,004 per year. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year.

Responsibilities

• Coordinate care across settings (inpatient, outpatient, ER, home care) while maintaining strict confidentiality and high professional standards.

• Partner with members and providers to navigate complex the company challenges and create personalized care plans that drive better clinical outcomes.

• Assess and address Social Determinants of the company (SDOH) by connecting members with tailored community support resources.

• Provide crisis intervention support and act as a dedicated member advocate to resolve barriers to care and treatment compliance.

• Engage directly with members via phone, secure messaging, or in-person, to provide education on the company conditions, hospital discharges, medical procedures, and new prescriptions.

• Compliance with all applicable laws and regulations.

• Other duties as assigned.

Requirements

• 2+ years of clinical experience to include hospital, outpatient or community based care management

• 2+ years of experience working directly with patients with chronic medical conditions (e..g diabetes, COPD, hypertension), demonstrating a solid understanding of disease trajectories, common treatment regimens, and symptom management

• 1+ years experience Care Coordination and Navigation

• Active, unrestricted RN licensure from the United States OR, active compact multistate unrestricted RN license or Masters in Social Work (MSW) from a graduate of a Nationally Accredited School approved by the Council on Social Work Education.

Bonus points

• BSN

• Licensed Master Social Worker or Licensed Clinical Social Worker

• CCM Certification

• Case Management experience

• Complex Case Management certification

• Bilingual skills (Spanish)

This is an authentic the company job opportunity.

At the company, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change the company care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency:  Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation: the company applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any the company applicant who requires reasonable accommodations during the application process should contact the the company Benefits Team [link for members] to make the need for an accommodation known.

California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy .