Case Manager

Join the dynamic journey at the company, where we're passionate about transforming care for individuals with complex needs.

We’re more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day.

At the company, our mission is to provide comprehensive care for more quality days at home.

ABOUT THE JOB

We are seeking a dedicated Lead Care Manager (LCM) to join our team. Reporting to the Director of Enhanced Care Management, ECM Clinical Manager, and/or ECM Program Manager, the LCM serves as the primary coordinator for clients, partnering with healthcare providers, specialists, pharmacists, social service agencies, and other stakeholders to ensure seamless, person-centered care. The LCM manages client cases, coordinates health care benefits, provides education and facilitates member access to care in a timely and cost-effective manner. The LCM collaborates and communicates with client’s caregivers/family support persons, other providers and others in the Care Team in order to promote wellness, recovery, independence, resilience, and member empowerment, while ensuring access to appropriate services and maximizing member benefit.

Internal Title: Lead Care Manager

The company hires for this role on an ongoing basis throughout the year. This posting stays open because we regularly have openings for the Lead Care Manager role, but we don’t have a fixed start date or hiring timeline. We review applications as positions become available, and not every applicant will be contacted right away. Submitting an application doesn’t guarantee an interview or offer. If your background strongly matches a current or upcoming opening, a member of our team will reach out. Applications may be kept on file for 6 months for future openings.

WHAT YOU’LL DO

Remote care management duties as described below

• Assess member needs in the areas of physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral and linkage to community-based services and supports

• Oversees the development of the client care plans and goal settings

• Offer services where the member resides, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services

• Connect clients to other social services and supports that are needed

• Advocate on behalf of the client with health care professionals (e.g. PCP, etc.)

• Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles

• Conduct outreach and engagement activities in order to facilitate linkage to the ECM program and log activity in the Client Relationship Management (CRM) system

• Evaluate client’s progress and update SMART goals

• Provide mental health promotion

• Arrange transportation (e.g., ACCESS)

• Complete all documentation, including outcome measures within the timeframes established by the individual care plans

• Maintain up-to-date patient health records in the Electronic Medical Record (EMR) system and other business systems

• Complete monthly reporting to ensure program compliance

• Attend training as assigned

YOUR EXPERIENCE AND QUALIFICATIONS

• 2+ years experience as a care manager, care navigator, or community health worker supporting vulnerable populations

• Willing and able to work Monday-Friday 8:30am-5:00pm Pacific Time with flexibility for potential evenings and weekends.

• Working knowledge of government and community resources related to social determinants of health

• Clean driving record, valid driver's license, and reliable transportation

• Excellent oral and written communication skills

• Positive interpersonal skills required

• Must have general computer skills and a working knowledge of Google Workspace, MS Office and the internet

• Bilingual (English/Spanish) preferred

At this time we are only considering applicants in the following states: Arizona, Colorado, Illinois, Nevada, Oregon, Texas, Utah and Washington.

Keywords: Care Manager, Case Manager, Social Work, Community Health Worker, Behavioral Health, Housing Navigator, Care Navigator, Care Coordinator, Healthcare

ADDITIONAL INFORMATION

• The hiring process for this role may consist of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks.

• Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment.

• Job Description Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein.

• Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against influenza. Requests for religious or medical accommodations will be considered but may not always be approved.

• Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire.

• Equal Opportunity Employer: At the company Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.

• Environmental Conditions and Physical Requirements: Works with the company patients/clients remotely and/or in-person. Successfully performs the essential duties and responsibilities of the position through the use of physical activities as described below:

• Regularly requires sitting, standing, walking, talking, use of hands, listening, and observing.

• Regularly requires working at a computer for an entire shift (with appropriate breaks).

• Regularly requires use of laptop and video-conferencing technology.

• Occasionally requires reaching, stooping, bending, kneeling, and lifting items weighing 25 pounds or less.

• Occasional travel may be required to perform job duties, attend training, or company events.