Senior VP of Experience & Commerce

Why the company? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values -driven culture, international careers and the chance to shape the future of experience.

The opportunity

At the company, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.

We are proud of

• The work we do and the innovation we drive

• Our values of share, care a nd dare

• A workplace culture that fosters creativity, diversity and autonomy

• Our borderless, global framework, which enables seamless collaboration

The role

Please note, we are only accepting applicants from the provinces of British Columbia, Ontario and Québec for this role.  For Québec-based candidates, fluency in English is necessary because the position entails collaboration with teams based in the rest of Americas and occasionally in Europe.

We're looking for a visionary leader to join us as SVP, AI-Native Experience & Commerce Practice , responsible for defining the future of our Experience & Commerce capabilities across the Americas. This role will shape how we deliver client value through AI-native ways of working, modern platforms, and next-generation digital experiences.

This is a highly strategic leadership role with the potential to evolve into broader engineering leadership responsibility across the region.

You will thrive in this role if you are

• A curious problem solver who challenges the status quo

• A collaborator who values teamwork and knowledge-sharing

• Excited by the intersection of technology, creativity and data

• Experienced in Agile methodologies and consulting (a plus)

Role responsibilities

Practice Leadership

• Define and evolve the vision, strategy, operating model, and long-term priorities for the Experience & Commerce Practice.

• Establish a clear point of view on how AI transforms digital experience delivery, platform engineering, commerce, and consulting services.

• Create standards of excellence across engineering, business analysis, consulting, and client delivery disciplines.

• Foster a culture of innovation, technical depth, accountability, and continuous improvement.

• Partner with executive leadership to drive organizational transformation toward AI-native ways of working.

Capability Building & AI-Native Transformation

• Lead the transformation of our Experience & Commerce teams into AI-native delivery organizations.

• Introduce and scale AI-enabled operating models, including agents, AI-assisted workflows, and spec-driven development practices.

• Define and grow emerging capabilities, including:

• AI-driven commerce

• Intelligent product discovery

• Predictive personalization

• Autonomous shopping agents

• Agentic web experiences powered by generative AI and real-time data

• Build and mentor a high-performing team across engineering, consulting, architecture, and business analysis disciplines.

• Develop a network of subject matter experts to support client engagements, capability growth, and sales pursuits.

• Establish hiring profiles, career frameworks, and learning pathways that support T-shaped skill development.

• Drive certification, training, and capability development initiatives across strategic platforms and technologies.

Delivery Excellence & Client Success

• Serve as a senior strategic advisor to clients, helping shape platform strategies and business transformation initiatives.

• Guide teams in designing and delivering scalable, high-quality solutions that achieve measurable business outcomes.

• Champion delivery excellence through reusable assets, reference architectures, accelerators, and best practices.

• Partner with delivery leaders to ensure engagements are properly scoped, staffed, and positioned for success.

• Drive adoption of AI-native delivery approaches that improve efficiency, quality, and speed to market.

Market Leadership & Offering Development

• Maintain and strengthen the company's market leadership position in Experience & Commerce through thought leadership, industry events, and publications.

• Collaborate across practices, regions, and client groups to develop integrated offerings aligned with market demand.

• Partner with Sales and Alliances teams to strengthen strategic platform partnerships and drive joint go-to-market initiatives.

• Identify emerging technology, AI, and platform trends that create new opportunities for clients and the business.

Must have qualifications

To be considered for this role, you must meet the following essential qualifications:

• 15+ years of experience leading digital, technology, commerce, experience, or consulting organizations at scale.

• Proven executive leadership experience building and managing multi-disciplinary teams across engineering, architecture, consulting, business analysis, and delivery functions.

• Demonstrated success defining strategy, leading organizational transformation, and driving measurable business outcomes.

• Strong understanding of modern digital architecture, cloud platforms, enterprise technology ecosystems, and platform-based delivery models.

• Experience leading complex digital experience, commerce, or customer transformation initiatives.

• Deep understanding of how technology platforms create business value and drive client outcomes.

• Strong knowledge of AI's impact on software delivery, digital experiences, platform architecture, and operating models.

• Experience leading large-scale change initiatives and driving adoption of new ways of working across organizations.

• Executive-level client engagement experience, including interactions with C-suite and senior business stakeholders.

• Proven track record supporting business development, strategic sales pursuits, and revenue growth initiatives.

• Excellent communication, stakeholder management, and influencing skills.

• Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or a related field, or equivalent professional experience.

Nice to have qualifications

• Experience leading the transformation of organizations toward AI-native operating models and delivery practices.

• Experience implementing AI-enabled development approaches, including agent-based systems, AI-assisted engineering, automation, and spec-driven development.

• Expertise across multiple Experience and Commerce platforms such as Adobe, Salesforce, Shopify, commercetools, Sitecore, Contentful, Optimizely, or similar enterprise ecosystems.

• Experience building and scaling regional or global practices within a consulting, agency, or professional services environment.

• Demonstrated thought leadership through industry publications, conference speaking, analyst engagement, or market-facing content.

• Experience developing strategic partnerships with major technology vendors and alliance partners.

• Knowledge of AI-driven commerce capabilities, including personalization, intelligent product discovery, recommendation engines, and autonomous shopping experiences.

• Experience defining enterprise reference architectures, capability frameworks, and reusable delivery assets.

• Track record of developing talent strategies, certification programs, and leadership pipelines for high-growth organizations.

• Advanced degree (MBA, MS, or equivalent) preferred.

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At the company, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.

The benefits

This is a Full time position based in Canada . The offered salary range is $ 170,000 CAD - $220,000 CAD  annually, depending on experience and location.

The company offers a comprehensive benefits package effective after three months of continuous service:

• A comprehensive insurance plan , where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage .

• Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program , as well as a complete mental health support program .

• A $500 Personal Spending Account , which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through the company.

• A retirement plan where the company will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service.

• Access to a flexible vacation under the company's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year.

• Personal Technology Reimbursement – $30/month for every employee-offered on day 1.

• We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed.

Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud: Only engage with official the company email addresses.

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.

About the company

The company is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.

At the company, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.

Are you ready to create what’s next? Join us.