Principal Product Manager, Commerce

About the Role

The company Commerce is one of the company's most important growth bets, and we're looking for a Principal Product Manager to run it like a business — not just a product. This is a founder-style role for someone who thinks like a mini General Manager: you'll own the vision, strategy, and roadmap for Commerce, and you'll also roll up your sleeves to drive it forward across Product, Engineering, Sales, Marketing, and Customer teams.

You'll thrive here if you've taken a B2B product from 0 to 1 at a startup, know the Shopify ecosystem inside and out, and are energized — not intimidated — by wearing whatever hat the day requires: strategist in the morning, deal-closer in the afternoon, and hands-on problem-solver by evening.

What You'll Be Doing

• Own the Business, Not Just the Backlog — Act as a mini GM for Commerce: define the vision, product strategy, and roadmap, and take direct accountability for the commercial success of the product line, not just feature delivery.

• Build the 0-to-1 Playbook — Bring proven instincts for taking a B2B product from early bets to scaled traction. Move fast, validate cheaply, and know when to double down versus cut losses.

• Go Deep on Shopify — Use hands-on knowledge of the Shopify ecosystem (APIs, Shopify Plus, app/partner requirements) to build a roadmap that differentiates the company Commerce from native Shopify capabilities and third-party competitors.

• Lead Cross-Functionally, Without the Authority — Be the connective tissue across Engineering, Sales, Marketing, and Customer Success. Align stakeholders, unblock decisions, and keep everyone rowing in the same direction.

• Drive GTM as a Partner, Not a Bystander — Work side-by-side with Sales and Marketing on positioning, pricing, and enablement. Get in front of customers and prospects directly to pressure-test ideas and build pipeline confidence.

• Execute with Discipline — Break big strategic bets into shippable, high-value increments. Own the end-to-end lifecycle from discovery through launch, with a bias toward speed-to-market and reliable delivery.

• Measure What Matters — Define and own the KPIs that tell you whether Commerce is winning (subscriber growth, retention, merchant health, ACV). Use data to inform roadmap trade-offs and to communicate impact to leadership.

• Do Whatever It Takes — Whether that's writing a spec, jumping on a customer escalation, drafting sales talk tracks, or debugging a webhook issue with Engineering — you don't wait for it to be "your job" to help solve it.

Why This Role

This isn't a maintenance role on an established line — it's a build role on a product with real momentum and real stakes. You'll have the autonomy of a founder with the resources and distribution of an established company behind you.

Requirements

What You Bring

• 0-to-1 Startup Experience: You've built and scaled a B2B product from the ground up in a startup environment, and you know what it takes to go from an unproven idea to a product customers rely on.

• Shopify Expertise: Deep, hands-on familiarity with the Shopify ecosystem — API architecture, Shopify Plus, partner/app requirements — ideally with experience in subscription, billing, or commerce-adjacent products.

• Entrepreneurial, GM Mindset: You think like an owner. You're comfortable with ambiguity, move without waiting for perfect information, and take full accountability for outcomes, not just outputs.

• Cross-Functional Leadership: A track record of driving alignment and results across Product, Engineering, Sales, Marketing, and Customer teams — influencing without relying on formal authority.

• Core Product Management Craft: Strong fundamentals in vision-setting, strategy, and roadmapping, paired with the execution skill to actually ship what you plan.

• Technical Fluency: Comfortable in technical conversations with Engineering (APIs, infrastructure, data) — you don't need to write code, but you can credibly reason about technical trade-offs.

• Communication & Executive Presence: Able to flex your message for a customer, a sales rep, an engineer, or an executive — and to build confidence and trust with each.

• 7+ years of B2B SaaS product management experience, including direct 0-to-1 ownership.

Benefits

As a full-time employee, the company offers competitive benefits programs, perks and options designed to fit your needs and the needs of your family. We offer medical, dental and vision benefits and a menu from which to choose options that work best for you and eligible dependents. We also offer life insurance, short and long-term disability, hospital indemnity, critical illness coverage, employee accident protection, health savings account (HSA) with company contribution & flexible spending account (FSA) options, employee assistance program, Legal and Pet Insurance.

Other perks may include

401(k) Retirement Plan and company match

Flex Time Off

Company Events

Training/Development

Tuition reimbursement

Commuter benefits

Volunteer opportunities

The company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law. The company is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.