Senior Product Manager - Commerce

Who is the company?

The company provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.

Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at  how we (and YOU) can make that happen .

We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most .

Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.

Come Do the Best Work of Your Life at the company

Every transaction that flows through the company is a moment of truth — for the client who just received a service, and for the business trying to run a great operation. Commerce isn't just a feature layer; it's the transactional layer that thousands of businesses rely on to deliver exceptional client service, transact, and grow revenue. When the experience is right, it's seamless. When it's not, friction ripples from the front desk all the way into the business' books.

As the company expands upmarket, supports complex franchise brands, and grows internationally, the commerce experience has to scale with it — more flexible, more reliable, and more intuitive for the operators and clients who depend on it every day. As Senior PM for Commerce Experience, you'll partner closely with a dedicated engineering and design team, and cross-functional stakeholders to translate underlying capabilities into experiences that feel obvious, trustworthy, and complete for a business and their clients. You'll bring rigor to how we measure and improve those experiences over time, using data and customer insight to continuously close the gap between where things are and where they need to be.

What You'll Bring

-5+ years of product management experience, with at least 3 years in a B2B or SaaS environment and a track record of owning consumer-facing flows end-to-end

-Systems thinker: You connect the dots across complex workflows, multiple persona types, and technical constraints — and translate that into product decisions that feel simple to the people on the receiving end, whether that's a client completing a transaction or an operator running a multi-location business

-Commerce to close: You've owned experiences that span the full transaction lifecycle — from checkout through to  financial reporting, accounting and the other data surfaces andbusiness tools operators depend on

-Strong design partnership: You bring design in early, push the thinking together, and hold a high bar for experience quality without losing sight of what's shippable

-Bias toward outcomes: You navigate ambiguity by anchoring on what actually matters — cutting through noise to find the right problem, and measuring your work by whether it moved something real for the business or the people using it

-Cross-functional influence: You've worked effectively across product, engineering, and adjacent teams without direct authority, and you know how to move work forward when ownership lines are blurry

-Fluency with AI tools as part of your own practice — to accelerate discovery, sharpen tradeoffs, or move faster

Preferred

-Experience in vertical SaaS, or services-industry platforms

How We Will Take Care Of You

At the company, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For candidates in NYC, the SF Bay Area, and Seattle, the anticipated base salary range is $129,000 - $161,300  per year. For all other U.S. locations, the anticipated base salary range is $113,400 - $155,900 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.

How we take care of our team

Our business is deeply immersed in an industry that’s centered around helping people feel their best, so we know that taking care of yourself isn’t selfish; it’s essential. That’s why our culture pairs high standards with genuine care. We don't glorify burnout or wear ‘always on’ as a badge of honor. Instead, we’ve created benefits designed to support you inside and outside of work, so you can bring your best self to both.

Here’s how we support you

• Competitive base pay and performance bonus eligibility because you deserve to be rewarded for your impact.

• Equity participation for all full-time employees because we believe the people helping build the company should share in our long-term success.

• Comprehensive medical coverage with up to 100% employee premium coverage and 75% dependent coverage to help take care of you and your loved ones.

• An annual $1,200 HSA employer contribution for eligible plans to help support healthcare costs and future planning.

• 100% covered dental, vision, life, and disability insurance, ensuring you stay healthy, protected, and ready for whatever life brings.

• 12 weeks of fully paid U.S. parental leave supporting all new parents equally as they take the time to bond, adjust, and be present when welcoming a new family member.

• Flexible paid time off, plus 10 U.S. company holidays, where you are encouraged to rest, recharge, and take the time you need, guilt-free.

• Fully remote with support, including a $200 home office setup allowance and a $50 monthly WFH reimbursement so your workspace is set up for success.

• $200 quarterly the company Bucks to prioritize your well-being and stay connected to the industry we serve.

• And other perks like One Medical membership and Employee Assistant Program.

To learn how the company collects, uses, and protects personal information related to candidates and employees, please review our  the company Employee & Personnel Privacy Notice .

The company Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at the company Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Outside Employment Disclosure

The company serves the beauty, wellness, and self-care industry, and many of our employees have access to our customers' business and client data. Because of that, we ask all candidates to disclose any concurrent employment, self-employment, ownership interest, or advisory role during the hiring process, including the company name and industry. Disclosure is a normal part of our process and is not by itself a barrier to being hired. Employees in Tier 1 Restricted Roles may not hold concurrent employment, ownership, or an advisory role with a beauty, wellness, self-care, or med-spa business, or with a company that competes with the company. If you currently hold such a role, you are still welcome to apply — please raise it early with your recruiter so we can talk it through.