Sales Engineer (EMEA)

About Us

The company.io [link for members] powers product search and discovery for some of the largest retailers in the world. We serve billions of requests every week, and you've probably seen our results somewhere and used our product without knowing it. We differentiate ourselves by focusing on metrics over features, and reinventing search and discovery from the ground up as a machine learning challenge with the specific goal of improving metrics like revenue. We're approximately doubling year over year despite the market slow down and have customers in every eCommerce vertical.

We're a passionate team of technologists who love solving problems and want to make our customers' and coworkers' lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they think is best can lead to great things.

ROLE OVERVIEW

As a Sales Engineer, you will lead the technical components of the sales process. You will partner closely with Account Executives and prospective customers to design integration approaches, evaluate technical fit, and demonstrate how the company’s platform drives measurable business impact.

This role combines technical architecture design, consultative discovery, and cross-functional collaboration. You will act as a bridge between customer engineering teams and the company’s Product and Engineering teams.

This is not a demo-heavy role. Account Executives perform the majority of demonstrations at the company. This role requires architectural thinking, integration planning, and consultative problem-solving.

KEY RESPONSIBILITIES

TECHNICAL SALES & SOLUTION DESIGN

• Lead technical discovery and solution design for prospective customers

• Design and document integration architectures (APIs, ecommerce platforms, PIM, CMS, data pipelines)

• Develop and support tailored Proof Schedules (lightweight POCs)

• Deliver technical presentations to both business and technical stakeholders

• Serve as primary technical advisor during evaluation cycles

• Troubleshoot and triage APIs, SDKs, and integration patterns

• Willingness to tinker and build demo prototypes and tooling

• Build and present compelling custom technical demonstrations and integration blueprints tailored to each sales opportunity

• Support RFP and RFI responses

CROSS-FUNCTIONAL COLLABORATION

• Partner with Product and Engineering to surface prospective customer feedback to influence product roadmap and integration strategy

• Contribute insights to the roadmap and the go-to-market strategy

• Support enablement and training for sales teams

• Help refine documentation, processes, and best practices within the SE function

MARKET & INDUSTRY ENGAGEMENT

• Stay current on ecommerce trends, AI/ML advancements, and the competitive landscape

• Represent the company in prospect meetings, partner engagements, field events, and other industry engagements

• Build strong relationships with prospective customer technical stakeholders (architects, engineers, delivery teams)

REQUIRED QUALIFICATIONS & SKILLS

• 3+ years of experience in technical Solutions Engineering, Sales Engineering, Pre-Sales Architect, or Technical Pre-Sales roles

• Deep hands-on experience with API-first platforms: comfortable working directly with REST APIs, JSON data structures, webhooks, and SDK integration patterns, and able to troubleshoot them with Postman or similar tools

• Working knowledge of JavaScript, TypeScript, Python, or similar languages, enough to read integration code, debug client-side implementations, and build lightweight prototypes or demo tooling

• Experience designing and running custom demos or pilots with clear, business-aligned success criteria

• Hands-on experience with coding agents to automate workflows, amplify impact, and execute at scale

• Ability to read the room, tailor your communication to diverse audiences, and identify detractors, champions, and key decision-makers

• Strong written and verbal communication, with a track record of producing clear technical documentation and explaining complex ideas to developers, architects, and C-suite executives alike

• Ability to effectively articulate complex ideas to both technical and non-technical audiences

• Ability to empathize with prospects’ challenges and goals

• Skilled listener with innate curiosity

• Passionate about innovative technology, technical sales, and articulating value to prospects

• Enjoys working with prospects and is comfortable interacting with C-suite executives from both technical and business perspectives

• Professional proficiency in Italian, French,Spanish, German is a plus

PREFERRED QUALIFICATIONS

• Experience in enterprise ecommerce or retail technology environments

• Hands-on familiarity with at least two major ecommerce platforms, including how each handles catalog structure, extensions, and headless versus templated frontends

• Deep understanding of data mapping between backend systems such as PIM, ERP, or legacy search indexes into a new target schema, possibly including product and variant structures, facets, attributes, and pricing logic

• Working knowledge of search and discovery concepts

• Experience supporting security reviews and procurement requirements, including GDPR, data processing agreements, data residency, and ISO 27001 or SOC 2 questionnaires

• Ability to build business value models that connect search improvements to revenue, conversion, or average order value

• Exposure to conversational or agentic shopping experiences, or retail media and sponsored product programs

• Multilingual: Professional proficiency in languages other than English

WHAT SUCCESS LOOKS LIKE

• Prospects clearly understand technical integration paths

• Proof Schedules (a lightweight PoC) align tightly with business outcomes

• Technical objections are addressed proactively and effectively

• Sales cycles are accelerated through a strong technical partnership

• Product and Engineering receive actionable, structured market feedback

• Qualitative (peer and prospect feedback) and quantitative (sales metrics and customer health scores) feedback will be positive and ideally, excellent

WORKING STYLE

• Comfortable operating in a remote, distributed, and highly cross-functional environment

• Able to manage multiple sales engagements and priorities simultaneously

• A builder mindset that is proactive in creating structure in ambiguous environments

• Highly collaborative with a strong sense of ownership and autonomy

• Commercially aware and aligned with revenue and sales growth goals

• Resourceful self-starter who can operate autonomously

You’ll Thrive Here If…

You’re a curious, skilled listener who genuinely enjoys untangling a prospect’s technical challenges. You get energy from tinkering and building, whether that’s a quick prototype, an integration blueprint, or a better internal process. You’re as comfortable whiteboarding with an engineering team as you are presenting to a CTO. And you have a competitive streak—not just to win the technical evaluation, but to show how the right technical decisions drive meaningful business results.

Benefits

• A competitive compensation package including stock options

• Fully remote team - choose where you live

• Work from home stipend! We want you to have the resources you need to set up your home office

• Apple laptops provided for new employees

• Training and development budget for every employee, refreshed each year

• Parental leave for qualified employees

• Work with smart people who will help you grow and make a meaningful impact

• Diversity, Equity, and Inclusion at the company

At the company.io [link for members] we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group.

How we handle your data. By submitting this application, you acknowledge that the company will collect and process the personal data you provide for the purpose of evaluating your candidacy for this role. If you are not selected, we will retain your data for a limited period as described in our Recruitment Privacy Notice [link for members] After that period your data will be deleted or anonymized.

How we handle your data. By submitting this application, you acknowledge that the company will collect and process the personal data you provide for the purpose of evaluating your candidacy for this role. If you are not selected, we will retain your data for a limited period as described in our Recruitment Privacy Notice [link for members] After that period your data will be deleted or anonymized.