Risk Analyst II

Who is the company?

The company provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.

Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at  how we (and YOU) can make that happen .

We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most .

Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.

Come do the best work of your life at the company.

Integrated payments processing is a core component of the company’s industry-leading business management platform. Processing over $3B annually and growing fast, we have ambitious goals for our payments business and are looking for a Risk Analyst to help review and approve merchant applications, monitor customer transactions for potential risk, and handle payments-related customer escalations.

The Risk Analyst II conducts the reviews of new merchants as they are onboarded to ensure compliance with our internal policies, our processors guidelines, card brand rules as well as federal regulations. They also make recommendations for enhancements that will streamline the underwriting process and improve the merchant experience.

What you’ll do here

• Conduct comprehensive merchant application reviews and analyses, covering Know Your Customer (KYC) and Anti-money laundering (AML) rules.

• Review and analyze flagged transactions and other alerts, making well-reasoned recommendations around compliance with payments processing standards.

• Assist in the development of fraud detection & risk management systems and tools, suggesting enhancements as needed.

• Review merchant transaction history to assess risk level and make approval recommendations for various payment processing limits.

• Manage inquiries and requests from customers, partners, and internal teams.

• Collaborate with internal teams, including Onboarding and Customer Support, and external partners on payment processing-related matters.

What you’ll need to thrive

• High School Diploma minimum, Bachelor's degree preferred

• 3 - 7 years of experience in the payment industry, with a focus on underwriting, transaction monitoring, customer support and/or fraud/risk management

• Proficiency with Microsoft Office Suite/Google, especially Excel/Sheets. Experience with SQL, Tableau or Sigma is a plus

• Familiarity with merchant processing platforms and applications

• Knowledge of card brands (Visa, Mastercard, etc.) rules and regulations, and PCI compliance

• Ability to read and understand credit card processing statements

• Strong analytical skills, attention to detail, and research capabilities to make decisions on complex merchant-related issues then relay findings

• Comfortable reaching out to customers directly via email or phone calls to review merchant application details

• Autonomous work ethic, comfortable in a digitally connected environment

How we'll take care of you

At the company, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For U.S. based candidates, the anticipated base salary range is $101,000 - $115,000 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors, which include but are not limited to, applicable experience, location, and final leveling.

How we take care of our team

Our business is deeply immersed in an industry that’s centered around helping people feel their best, so we know that taking care of yourself isn’t selfish; it’s essential. That’s why our culture pairs high standards with genuine care. We don't glorify burnout or wear ‘always on’ as a badge of honor. Instead, we’ve created benefits designed to support you inside and outside of work, so you can bring your best self to both.

Here’s how we support you

• Competitive base pay and performance bonus eligibility because you deserve to be rewarded for your impact.

• Equity participation for all full-time employees because we believe the people helping build the company should share in our long-term success.

• Comprehensive medical coverage with up to 100% employee premium coverage and 75% dependent coverage to help take care of you and your loved ones.

• An annual $1,200 HSA employer contribution for eligible plans to help support healthcare costs and future planning.

• 100% covered dental, vision, life, and disability insurance, ensuring you stay healthy, protected, and ready for whatever life brings.

• 12 weeks of fully paid U.S. parental leave supporting all new parents equally as they take the time to bond, adjust, and be present when welcoming a new family member.

• Flexible paid time off, plus 10 U.S. company holidays, where you are encouraged to rest, recharge, and take the time you need, guilt-free.

• Fully remote with support, including a $200 home office setup allowance and a $50 monthly WFH reimbursement so your workspace is set up for success.

• $200 quarterly the company Bucks to prioritize your well-being and stay connected to the industry we serve.

• And other perks like One Medical membership and Employee Assistant Program.

To learn how the company collects, uses, and protects personal information related to candidates and employees, please review our  the company Employee & Personnel Privacy Notice .

The company Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at the company Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Outside Employment Disclosure

The company serves the beauty, wellness, and self-care industry, and many of our employees have access to our customers' business and client data. Because of that, we ask all candidates to disclose any concurrent employment, self-employment, ownership interest, or advisory role during the hiring process, including the company name and industry. Disclosure is a normal part of our process and is not by itself a barrier to being hired. Employees in Tier 1 Restricted Roles may not hold concurrent employment, ownership, or an advisory role with a beauty, wellness, self-care, or med-spa business, or with a company that competes with the company. If you currently hold such a role, you are still welcome to apply — please raise it early with your recruiter so we can talk it through.