Risk Operations Analyst

Who we are

About the company

The company is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use the company to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Risk Operations is responsible for managing the risk relationships spanning across global payment method, card, and financial partners. It's our mission to build operational controls to mitigate user and partner risk and enable strategic development opportunities.

What you'll do

As a Risk Operations Analyst, you'll work to ensure our policies, operations, and workflows align to the needs of our financial partners. You'll be accountable for workflows impacting a variety of cross-functional internal and external stakeholders to identify and assess regulatory, contractual, and partner risk. Further, you'll influence and advise operational teams in building out scalable operational processes to ensure compliance with service level agreements, routine reporting, and overall risk mitigation.

Responsibilities

• Demonstrate sound judgment and an ability to navigate non-binary, high-risk decisions

• Evaluate merchants, from successful venture-backed startups to well-established institutions by assessing suitability to process on the company

• Adhere closely to process while still constantly questioning assumptions, suggesting improvements, and following up on implementation of those improvements

• Effectively and clearly communicate, including with other the company employees, the company users, and the company financial partners

• Identify trends and further report these to cross-functional teams to enhance detection systems

• Contribute to projects to enhance and optimize due diligence strategy systems and tools

• Help build and scale processes across the risk operations ecosystem

• Identify gaps in current systems, policies, and strategies, and recommend enhancements and process improvements to mitigate emerging risks through a collaborative approach with stakeholders

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years of experience in risk management, compliance, or operations in a fast-moving environment

• Experience scaling operational processes and driving quantifiable improvements

• Experience working cross-functionally on complex problems

• Ability to use data to quantify problems, tell a story, and influence a solution

• The ability and desire to challenge the status quo

• Creative thinker who considers problems from a customer perspective while being pragmatic and solutions-oriented when solving them

• Experience analyzing feedback patterns and using those insights to drive process and tooling improvements

• You have a lot of ownership, are accountable, and drive towards ambitious goals.

• Deep empathy for entrepreneurs running a business and motivation to solve problems to empower them

Preferred qualifications

• Experience with risk assessment and mitigation strategies in a financial technology environment

• Knowledge of payment processing systems and associated risks