Payments Risk Analyst

At the company, we believe change happens on purpose. We champion the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. Our powerful giving platform and stellar support enable tens of thousands of nonprofits to raise more, recruit more, and retain more, fueling maximum impact and raising the bar on what’s possible for the nonprofit sector. That's why, even as the nonprofit sector sees declines in giving, the company customers raise more year over year.

We're also in the business of creating thriving employees. Join a mission-driven culture built on our core values of Simplify, Care and Act. We know our people are the key to our success, and we're proud to be home to some of the most innovative and skilled individuals in the workforce today. Come feel invigorated and unstoppable with us!

The Role

As the Payments Risk Analyst you will work to develop processes, systems and tools to manage the financial and compliance risk associated with the company’s rapidly growing payments platform. You should be a curious individual who monitors transaction patterns and customer behavior to identify potential risk exposure to the company. You have the ability to translate their insights into actionable strategies and tactics to reduce risk.

What You Will Do

• Conduct research to identify trends, outliers, patterns and insights relating to the performance and fraudulent or suspicious transaction activity of customers.

• Make “next step” recommendations to Senior Leadership on customer accounts that are presenting fraud or risk exposure to the company.

• Utilize research and analytical tools to make quality decisions regarding risk alerts ensuring the prioritization in accordance with risk severity.

• Leverage data to come up with insights to help develop risk policies that will align with departmental objectives and create value for the company and its customers.

• Work with the Product, Engineering, and CX teams to educate and implement best practices in process design, monitoring, and reporting of fraud.

What You Need to Succeed

• Utilize exceptional research and investigative skills.

• Possess excellent communication skills, and communicate empathetically to the customer, while not biasing your risk assessment.

• Be confident in working independently or with a team.

• Manage work streams and processes with minimal oversight.

• Have awareness of one or more payment platforms and related operational procedures.

• Understanding of NACHA and Card Association rules and regulations, including experience managing risk around returns, reversals and chargebacks.

• Awareness of relevant compliance laws and regulations.

• Ability to actively explore, learn, and responsibly integrate AI tools into daily tasks to drive efficiency and support the company's mission.

Benefits

Health + Wellness

You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere.

Time Off

You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave. More is more!

401k

You’ll receive a 401k match to help invest in your future.

Equipment

Everything you need to be successful, shipped right to your door. You got this. We got you.

Compensation

The salary range for this position is: $79,100 - $105,000. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws.

Location

This is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time.

Accommodations

Applicants who require accommodations may contact [link for members] to request an accommodation in completing an application.

The company is an Equal Opportunity Employer. Individuals seeking employment at the company are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

The company uses artificial intelligence (AI) tools to help find candidates, review and rank applications against job requirements, and take interview notes. AI does not make hiring decisions. People review every application and every AI recommendation, make all rejection decisions, and make all final hiring decisions.