Partner Success Manager

About the company

The company provides the ability to create an elevated, university-branded experience for student events, interactive mapping, virtual tours, and more within one, centralized platform. The company empowers administrators to bring their campus to life with visually stunning, immersive online experiences that improve campus communications, recruitment, and navigation while engaging current and potential students. Serving the higher education community for over a decade, the company clients include more than 700 universities and colleges, including over 70% of the top 100 U.S. universities, as well as live events, destinations, and sporting venues.

Team Culture

We are a group of dedicated and multi-faceted individuals who are self-motivated and are excited to be a part of a company that is charting the future of interactive maps, tours, and events. We define ourselves through the values by which we operate. Employees have an opportunity to learn all elements of the business and direct access to the leadership team. Our teams are full of ideas, and everyone's voice gets heard. Our offices in Denver, Colorado, and Minneapolis, Minnesota, are hybrid. With a nationally-distributed team, remote.

Requirements

Job Summary

As a Partner Success Manager, you are responsible for maintaining the account relationship post-launch for clients across all verticals. This position is a part of the Partner Success Team and works with multiple departments within the company. Partner Success Managers know the platform thoroughly and assist our clients with day-to-day needs. In addition to strategically supporting clients, this role involves identifying opportunities for new product sales to existing clients to meet monthly and quarterly sales goals and maintaining the renewal process for client retention. As the face and voice of our company, this is a relationship-centered position.

Core Responsibilities

• Proactively uncover growth opportunities and referrals within existing customer accounts by engaging champions and decision-makers through targeted outreach. Focus on building advocacy, expanding use cases, and identifying areas where our solutions can drive additional value.

• Bring a proven track record of securing meetings through outbound success and bring confidence in strategic partner outreach.

• Maintain 100%+ NRR with accounts by ensuring retention of all existing revenue while driving account growth through expansion, advocacy, and product adoption.

• Proactively manage relationships, ensuring partners achieve measurable outcomes and long-term value from our solutions. Shape outcomes, not just react, by anticipating risks, designing action plans, and guiding partners toward success milestones.

• Ensure clear communication of the impact our platform delivers. Conduct strategic online presentations and product conversations.

• Log all activity (outreach, opportunities, revenue, and next steps) in Vitally and keep all systems accurate and up to date.

• Discover and surface new product opportunities by listening to partner needs, analyzing trends, and sharing actionable insights with internal teams.

• Address pain points with clarity and purpose, demonstrating how our solutions solve critical challenges and create competitive advantage.

• Be accountable to results and metrics, tracking partner health, retention, and growth while consistently driving improvements.

Experience and Desired Skills

• 2+ years of successful higher education customer success experience required

• 3+ years in a client-facing role at a SaaS company or similar customer service-oriented role within a SaaS company, B2B SaaS strongly preferred

• Successful track record of achieving and exceeding quotas

• A true proactive mentality who strives for action and results. You learn quickly and take initiative.

• You have a working knowledge of Google Suite (Vitally or Salesforce.com CRM a plus)

• Excellence and comfort with outreach via phone, email, and LinkedIn

• Strong written and verbal communication skills. Online demo experience

• Can gracefully engage in difficult and emotionally charged conversations

• Strong detail orientation with numbers, follow through and contract details

• Strong organization and partner success process skills

• Self-starter and solution-oriented mindset

• Team player with high energy to motivate others and a commitment to customer service.

• Highly organized individual that can manage multiple projects and tasks in a given day

• Enjoy working in a fast-paced, quota-driven environment with lots of change

• Bachelor’s degree or equivalent

Benefits

Why you'll love it here

• Check out our company page for more information on our Mission and Values.

• 💰This role includes exciting opportunities for bonuses, commissions, and other rewards—because great work deserves to be rewarded! Details will be shared during the hiring process.

• 🏆 the company Equity. So you can share in the company's success.

• 🌴 Time off Policy which includes time to recharge, refresh and take time for yourself and family members.

• 🐣 6 weeks of 100% Paid Parental Leave to support the care and bonding time after the birth, adoption or placement of child via foster care + additional time available through Short Term Disability.

• 🩺 Medical, Dental, Vision. The company pays 100% of employee premiums on select plans.

• 🏥 Life Insurance and Disability. The company covers the full premium.

• 🏦 401(k). To help you save for the future, we match 75% up to 5% of your annual take-home pay.

• 💻 Hybrid in Denver and Minneapolis, remote nationwide.

• 🥳 Monthly and quarterly culture events to connect our teams.

Compensation

The base salary range for this position is $80,000 - $92,5000 annually with On Track Earnings at 85K - 100K. Final compensation for this role is determined by a variety of factors, such as a candidate’s relevant work experience, skills, and certification.  This position is eligible to earn uncapped commissions on top of the base salary.