Connectivity Partner Manager

The company was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

The company Hotels team is a fun, fast-growing group leading the company’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define the company. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.

The Difference You Will Make

We’re looking for an experienced Connectivity Partner Manager to own the health and growth of our network of connectivity providers, including channel managers, property management systems (PMS), central reservation systems (CRS) and other integration partners. You’ll join the Global Hotels Connectivity team, which owns the company’s global relationships with hotel connectivity providers. Using data, automation, and scaled programs, you’ll keep your portfolio integrated and compliant, improving connection quality and operations in close partnership with internal stakeholders.

The ideal candidate is a technical expert with strong project management experience, analytical acumen, and excellent communication skills.

A Typical Day

• Own end-to-end connection performance across a network of connectivity partners, delivering day-to-day support through scaled programs.

• Build deep knowledge of technical integrations across PMS, CRS and Channel Managers, to provide targeted partner support.

• Use data to identify strategic opportunities and drive growth.

• Own scaled communications to all partners on feature updates, mandatory API changes, and deprecations, with clear timelines and next steps.

• Educate partners on product updates and share partner feedback with internal stakeholders.

• Troubleshoot partner technical issues to ensure performance.

• Develop and maintain technical partner resources that support field teams to self-serve.

• Represent the company at external meetings and industry events, engaging with connectivity and hotel partners.

• Work with your team to design and manage projects that support the commercial goals of the company and our hotel and connectivity partners.

Your Expertise

• 6+ years of experience in a Connectivity Partner Manager or Technical Partner Manager role within a global technology or hospitality tech company.

• Strong understanding of hospitality/travel software; PMS, CRS, Channel Managers.

• Proficiency in SQL, Looker and Excel.

• Tableau, Asana, Jira  and Salesforce experience preferred.

• Solid technical troubleshooting skills and project management experience.

• Excellent communication and presentation abilities, with confidence in engaging clients across multiple channels with stakeholders at various levels.

• Effective time management and ability to prioritize in a fast-paced environment.

• Strong quantitative skills with a proven ability to leverage data in decision-making.

• Adaptability to shifting priorities, projects, and deadlines.

• Passion for the company, travel, and the sharing economy—being the company host is a plus

Your Location

Due to the nature of this position, the successful applicant will need to be based in EST time zone  to be able to conduct their work. If your position is employed by another the company entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging

The company is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [link for members] . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity

The company values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at the company are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.

How We'll Take Care of You

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$111,000 — $123,000 USD

Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

A Note on Recruiting Scams: Scammers sometimes pose as the company recruiters to get money or personal information from candidates. A few things that will always be true for the company’s hiring process: our open roles are posted on the company’s Career’s Page at the company, and our recruiters correspond only from @ the company or @ the company email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with the company.