Oracle Fusion CX Functional Consultant
Company shown to members 🔒 · Remote · India, Egypt only
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First recorded by Psst: 12 October 2026. Your first 3 jobs are free to apply to (the first right away, 2 more with your email). After that, the company and the apply link are for Psst members, from $4.99 for 7 days.
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The 20-second read
- Experience
- Experience not stated
- Where you can live
- India, Egypt only
- Skills and tools
- oracle, renewals, customer service, invoicing
- Degree or licence
- Mentioned (master)
- Job type
- Full-time
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Job details
- Where you can work
- India, Egypt
- Employment type
- Full-time
- Advertised pay
- Not stated by the employer
- Experience
- Experience not stated
- Employer publication date
- 29 September 2026
- First recorded by Psst
- 12 October 2026
- Last checked at the source
- 8 November 2026
About the job
- Lead CX/CLM discovery, CRP1/fit-to-standard and CRP2/TO-BE workshops covering customer/investor journeys, revenue contracts, sales interactions, enquiries, complaints and service requests.
- Configure and validate Oracle Enterprise Contracts for contract templates, clauses, approvals, obligations, amendments, renewals, commercial controls and agreed billing triggers.
- Configure and validate Oracle Fusion Sales/Service for customers/investors, accounts/contacts, opportunities, interactions, communications, enquiries, complaints and service requests within confirmed scope.
- Define the functional boundary between Enterprise Contracts, Sales/Service, Financials, Procurement, AMS and any approved extensions; prevent duplication of customer, contract, asset or permit master data.
- Own CX/CLM sections of RD.011, RTM and BF.016/application configuration baseline and document standard-versus-extension decisions.
- Define contract/customer data migration requirements with the Data Migration Lead, including customer/investor, contract, clause/obligation and relevant open-transaction data.
- Define functional integration requirements for customer, contract, asset/permit references, billing/invoicing/collections, e-signature/document services and AMS; validate MD.050/MD.070 designs and interface outcomes.
- Design role-based approvals and commercial workflows aligned with Delegation of Authority, security and audit requirements.
- Define CX/contract dashboards, operational reports and KPIs and validate reporting outputs.
- Prepare and support SIT/E2E/UAT scenarios spanning lead/opportunity-to-contract, contract change/renewal, billing trigger hand-off, customer service and complaint/enquiry processes.
- Support cutover, final data validation, production readiness, hypercare and knowledge transfer to Commercial/Customer teams.
Requirements
- 8-10+ years in Oracle CX / contracts / commercial systems consulting preferred.
- At least 2 end-to-end Oracle Fusion Enterprise Contracts implementations plus strong Oracle Sales and/or Service implementation experience; direct hands-on exposure to both Sales and Service is strongly preferred.
- Demonstrable experience integrating Enterprise Contracts with ERP Financials/Receivables and external operational systems through OIC or equivalent governed integration.
- Experience with customer/contract data migration, commercial workflows, SIT/UAT and go-live/hypercare is required.
- Bachelor degree in Business, Information Systems or related discipline. Relevant Oracle CX / Enterprise Contracts certification is advantageous.
Key Delivery Outputs / Accountabilities
- CX/CLM TO-BE design, fit/gap decisions and RTM content.
- Approved BF.016/application configuration baseline for Enterprise Contracts and Sales/Service.
- Customer/investor and contract migration requirements under CV.010.
- Functional integration/reporting requirements and applicable MD.050/MD.070 inputs.
- TE.040 CX/CLM test scenarios/evidence and TE.130 UAT acceptance support.
- Cutover, production-validation and hypercare support for customer and contract processes.
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