Medical VA Patient Scheduler (Spanish Bilingual, eClinicalWorks)

PLEASE NOTE: This job is available to people in the Philippines only.

The company is a company that provides businesses with virtual employees to help them grow and become more productive. We provide virtual assistants, receptionists, and other support staff to help businesses take care of their day-to-day tasks and focus on what they do best.

By working with us, we will help you find companies where you can make an impact, be a part of their team for the long term, and join the company family :). We would love to have you!

We are hiring full-time, bilingual (Spanish and English) Medical Virtual Assistants to handle patient scheduling and recapture for a busy multi-specialty medical practice in New York. You will call patients to book appointments with the practice's doctors, confirm upcoming visits, and help keep every doctor's schedule full. This is a phone-heavy role and we are hiring immediately.

Position: Medical VA Patient Scheduler (Spanish Bilingual, eClinicalWorks)

Full Time: 40 hrs/week

Pay: $7.00 / hour

Willing to work on EST Hours

Start: Immediately

Responsibilities

• Work through daily patient call lists (referrals, patients due for screenings, follow-up visits, patients with abnormal lab results) and book them in advance

• Make high-volume outbound calls to patients in English and Spanish

• Schedule, reschedule, and confirm appointments in eClinicalWorks (eCW)

• Call patients the day before their visit to confirm attendance and reduce no-shows

• Keep accurate notes and records in the EMR

• Flag gaps in doctors' schedules to the clinic team

• Handle difficult, frustrated, or rude callers calmly and professionally

Requirements

• MUST be fluent in both Spanish and English (spoken and written). This is mandatory.

• MUST have hands-on experience using eClinicalWorks (eCW). This is mandatory.

• Previous experience as a medical virtual assistant, medical receptionist, or patient scheduler for a US practice

• Experience with outbound calling or appointment setting

• Very thick skin: able to stay calm, polite, and persistent with patients who hang up or are rude

• Reliable and punctual, with a strong work ethic

• Self-driven and able to work through call lists independently

• Familiar with US medical terminology; a nursing or healthcare background is a big plus

• Stable internet connection, a quiet work space, and a good headset

• Available to work US Eastern Time (EST) hours and start immediately