Medical Virtual Assistant
Company shown to members 🔒 · Remote · Colombia, Dominican Republic, Philippines only
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First recorded by Psst: 24 October 2026. Your first 3 jobs are free to apply to (the first right away, 2 more with your email). After that, the company and the apply link are for Psst members, from $4.99 for 7 days.
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The 20-second read
- Experience
- 1+ years required
- Where you can live
- Colombia, Dominican Republic, Philippines only
- Languages
- English
- Skills and tools
- scheduling, hipaa, insurance verification, ehr
- Time zone
- U.S. business hours
- Job type
- Full-time
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Job details
- Where you can work
- Colombia, Dominican Republic, Philippines
- Employment type
- Full-time
- Advertised pay
- Not stated by the employer
- Experience
- 1+ years required
- Employer publication date
- 22 October 2026
- First recorded by Psst
- 24 October 2026
- Last checked at the source
- 8 November 2026
About the job
The company is hiring Medical Virtual Assistants to support U.S. healthcare practices with front-office and administrative work. You will help patients get scheduled, verified, and supported, so providers can focus on care.
The company is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while the company takes care of recruiting, HR, benefits, and ongoing support.
Key Responsibilities
- Answer and place patient calls for scheduling, reminders, and general inquiries
- Verify insurance eligibility and benefits and support pre-authorization requests
- Process patient intake forms and update records in the EHR
- Coordinate referrals, follow-ups, and communication with providers
- Route clinical or billing questions to the right staff
- Handle all patient information in a HIPAA-compliant manner
Requirements
- 1+ year of experience in a medical office, healthcare call center, or patient services role
- Excellent spoken and written English with a calm, professional phone manner
- Familiarity with medical terminology
- Experience using EHR or practice management systems
- Strong organization and multitasking skills
- Availability to work U.S. business hours
- Based in Jamaica, with a reliable home office setup and stable internet connection
Nice to Have
- Experience with insurance verification or prior authorizations
- Experience with systems such as AdvancedMD, athenahealth, or eClinicalWorks
Benefits
- We offer health insurance for contractors
- Holiday Extra Pay
- The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
- This is a 100% home-based position
- We prioritize the mental health of our team members and offer mental health days to support their well-being.
- In addition to the base salary, performance-based incentives are provided.
- There is an annual review and appraisal process in place.
- There are ample opportunities for professional growth and advancement within the company.
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