Medical Virtual Assistant

A medical virtual assistant works closely with medical professionals or health insurance companies to ensure that the best interests of the healthcare provider, patient, and medical establishment are met.

TASKS

• Managing inbound calls from and outbound calls to patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification;

• Maintaining great phone etiquette

• Obtaining medical history by navigating through different Electronic Medical Records systems (EMRs) such as – Cerner, Epic, AthenaNet/AthenaHealth, and, NextGen

• Verifying healthcare insurance coverage and eligibility

• Providing administrative support that includes: a) data entry. b) appointment scheduling, c) email management, d) record management, e) and time-keeping

• Taking charge of health promotion, explanation of care plans, admissions, new patient intake, and front-desk triage

• Establishing a professional relationship with medical professionals and patients by acting as a primary liaison between patients and providers

• Strictly adhering and complying with the HIPAA policy

Requirements

QUALIFICATIONS

• Must have excellent verbal and written English communication skills

• At least 1-2 years of experience in a medical-related background

• Familiar with medical terminologies

• A healthcare-related degree is highly preferred

• Intermediate skills with Google Workspace and/or Microsoft Office

• HIPAA Certification is a plus

• Strong attention to detail

• Impartial

• Highly organized

• Computer savvy

• Open to working night shifts

MINIMUM SYSTEM REQUIREMENTS

• PRIMARY SYSTEM

• Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 2000 series or higher

• Computer Memory/RAM: 8.00 GB

• Computer Operating System: At least Windows 11 64-bit or macOS Sonoma (14)

• Headset: Any USB-type headset with noise-cancelling feature

• Camera: Capable of a clear and crisp video output

• BACK-UP SYSTEM

• OPTION 1 (BACKUP SYSTEM):

• Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher

• Computer Memory/RAM: 8.00 GB

• Computer Operating System: At least Windows 11 64-bit or macOS Sonoma (14)

• Headset: Any USB-type headset with noise-cancelling feature (Optional)

• OPTION 2 (POWER SUPPLY - UPS):

• Must be capable of powering your work station for at least 3 hours

• Typically a device with 240Wh or higher will be sufficient

• Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)

• PRIMARY INTERNET CONNECTION

• DSL / Fiber Connection - Minimum of 100mb/s contracted

• BACK-UP INTERNET CONNECTION

• Minimum of 20mb/s (Cell)

RECOMMENDED SYSTEM REQUIREMENTS

• PRIMARY SYSTEM

• Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 3000 series or higher

• Computer Memory/RAM: 16.00 GB

• Computer Operating System: At least Windows 11 64-bit or macOS Tahoe

• Headset: Any USB-type headset with noise-cancelling feature

• Camera: Capable of a clear and crisp video output

• BACK-UP SYSTEM

• OPTION 1 (BACKUP SYSTEM):

• Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher

• Computer Memory/RAM: 16.00 GB

• Computer Operating System: At least Windows 11 64-bit or macOS Tahoe

• Headset: Any USB-type headset with noise-cancelling feature

• Camera: Capable of a clear and crisp video output

• OPTION 2 (POWER SUPPLY - UPS):

• Must be capable of powering your work station for at least 3 hours

• Typically a device with 240Wh or higher will be sufficient

• Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)

• PRIMARY INTERNET CONNECTION

• DSL / Fiber Connection - Minimum of 500mb/s contracted

• BACK-UP INTERNET CONNECTION

• Minimum of 20mb/s (Cell or wired)

Benefits

RATE AND REWARDS

• Starting rate is $800 (USD) monthly

• Employment Type: Independent Contractor

• Free Training

• Paid Time Offs

• HMO Coverage

• Optical Rewards

• Performance-Based Increase

• Permanent Work From Home