IT Engineer | Operations

Why the company?  We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values -driven culture, international careers and the chance to shape the future of experience.

The opportunity

At the company, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.

We are proud of

• The work we do and the innovation we drive

• Our values of share, care a nd dare

• A workplace culture that fosters creativity, diversity and autonomy

• Our borderless, global framework, which enables seamless collaboration

The role

As an IT Engineer | Operations , you will take ownership of second-line IT support and the administration, maintenance, and continuous improvement of our IT environment across Windows, macOS, and Linux. You will work hands-on with endpoint management, Microsoft 365, identity and access management, infrastructure, and automation to ensure reliable and secure IT services across our organization.

What will you do?

• IT Operations & Troubleshooting: Handle second-line support and escalate incidents, troubleshoot complex endpoints, operating system, application, network, and access issues, and drive problems through resolution.

• Endpoint & Identity Management: Manage the lifecycle of Windows and macOS devices, administer Microsoft Active Directory and Entra ID, and manage user accounts, permissions, authentication, and access.

• Microsoft 365 Administration: Administer Microsoft 365 services, including users, groups, licenses, permissions, and collaboration tools.

• Infrastructure & Connectivity: Support Windows and Linux servers, virtualization, cloud-based services, and network connectivity, working with specialist teams and vendors when needed.

• Server and virtualization : Windows and Linux server administration and virtualization technologies such as VMware or Hyper-V.

• Cloud administration : Cloud platforms management such as Azure, AWS, or GCP.

• Automation & Continuous Improvement: Use PowerShell and other scripting tools to automate repetitive tasks, resolve recurring issues, and improve operational efficiency.

• Security & Documentation: Apply security and least-privilege principles, follow incident and change-management processes, and maintain clear technical documentation and operational procedures.

• Collaboration & Projects: Contribute to IT projects, system upgrades, migrations, and new technology implementations while sharing knowledge with colleagues across local and international teams.

Who are you?

You are a hands-on IT professional with at least 3 years of practical experience in IT Operations, System Administration, or a similar technical infrastructure role . You can independently investigate technical issues, administer IT systems, and take ownership of problems from initial diagnosis through to resolution.

You bring practical experience in the following areas

• Endpoint management: Administering and troubleshooting Windows and macOS devices, including provisioning, configuration, patching, and software deployment.

• Identity & Microsoft 365: Working with Active Directory and/or Entra ID, user and access administration, authentication, permissions, and Microsoft 365 services.

• IT support & troubleshooting: Handling escalated incidents involving operating systems, applications, hardware, user access, and network connectivity.

• Networking fundamentals: Troubleshooting TCP/IP, DNS, DHCP, Wi-Fi, LAN, and VPN connectivity issues.

• Scripting & automation: Using PowerShell or another scripting language to automate administrative tasks and improve IT processes.

• IT service management: Working with an ITSM platform, ticketing system, and structured incident, request, and change-management processes.

In addition, you

• Have a security-conscious mindset and understand access control, least privilege, and the importance of reliable IT operations.

• Can prioritize incidents and tasks, work independently, and collaborate effectively with technical teams, service desk colleagues, and external vendors.

• Communicate clearly in English, both verbally and in writing, in an international working environment.

• Take initiative, document your work, and look for lasting solutions rather than repeatedly fixing the same issues.

It would be an advantage if you also have experience with

• CI/CD pipelines and collaboration with development or DevOps teams.

• Using AI tools responsibly to support troubleshooting, scripting, documentation, and IT automation.

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At the company, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.

Commitment to reaching all kinds of people

We design experiences that work for all kinds of people - and that starts with our own teams. At the company, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site  to see how we’re creating a more equitable the company for all.

The benefits

• Private health insurance

We hope you will never need it, but nevertheless, we offer private health insurance to all our employees.

• Education program

We never stop learning, that’s why we offer our employees an educational program with training and certification.

• Wellbeing program

We all deserve to live a healthy and well-balanced life. It's not an option, it's a necessity!

• Free beverages

Enjoy free coffee, drinks, and snacks at work, or join one of our famous company dinners.

• Events

We enjoy spending time together, not only at work. Ski trips, carting, laser-tag, wine tasting, picnics, cooking classes… you name it – we’ve done it! There are plenty of cool events to join and to get to know your colleagues.

• Competitive conditions

Besides a competitive salary and 24 days of vacation, you will join annual company events with the whole team.

• Challenging projects

Ready for a challenge? We guarantee you'll find challenging projects at the company!

• Cool colleagues

What's the most important thing in a job? Cool colleagues with whom you spent most of the time during the week. We have a lot of them!

• Honest feedback

Honesty, openness and respect are among our core values. We encourage an open feedback culture in order to build trust and grow together.

Your application process

Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud!

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.

About the company

The company is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.

At the company, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.

Are you ready to create what’s next? Join us.