Support Operations Engineer

The company is an innovative and rapidly growing Managed Service Provider, providing IT and technology solutions to clients across various industries. We are currently seeking a talented and dedicated Support Operations Engineer to join our team.

In this role, you will be responsible for providing technical support and troubleshooting assistance to clients, ensuring prompt resolution of their IT issues. You will work closely with the Service Desk team, as well as other teams within the organization, to identify and address problems, escalate complex issues when necessary, and maintain a high level of customer satisfaction.

The ideal candidate has a strong technical background and excellent problem-solving skills. You should have experience in desktop support, network troubleshooting, and knowledge of various operating systems and software applications. Strong communication skills and the ability to work well in a team are also essential for success in this role.

Requirements

• Previous experience in a similar role, providing IT support and troubleshooting.

• Strong knowledge of desktop support and software applications.

• Experience with network troubleshooting and basic understanding of LAN/WAN.

• Proficiency in operating systems such as Windows, macOS, and Linux.

• Excellent problem-solving and communication skills.

• Ability to work well in a team and collaborate with different departments.

Benefits

The company continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.

• We offer options for you to interview virtually.

• the company offers an environment to make a real difference, develop careers within a supportive and rewarding environment.

• Flexibility to work the way that aligns with our values of employee and customer experience, including hybrid and work from home arrangements.

• Regular social events and an awesome culture – work with a team of experts in their field

• Ongoing training and development including paid certifications.

• Quality hardware and laptop provided.

• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

Please note, all offers of employment at the company are subject to Police Clearance Checks.