IT Associate

The company empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support for daily needs such as meals, transportation, and in ‑ home assistance. We deliver coordinated clinical and social care in our centers and directly in participants’ homes, creating a fully integrated experience that brings peace of mind and a true sense of belonging. As we expand our scalable, affordable PACE model to meet the growing and complex needs of aging populations, our mission ‑ driven care teams continue to help participants live well on their own terms.

The company is supported by leading healthcare organizations and investors including New Enterprise Associates, Kaiser Permanente, and Town Hall Ventures. We are entering a period of significant growth and are looking for exceptional teammates to help us scale a better model of care for older adults. To learn more, visit [link for members]

Location : Remote with travel to the company sites (25% travel)

Estimated Start Date:  November 30, 2026

Role Scope : The IT Associate helps keep the company's multi-site PACE centers running securely and reliably. You will own hands-on engineering and project work across endpoints, networking, cloud, printing, AV, phone, and digital signage; automate repetitive work; and help build the playbooks and tools our internal IT team relies on.

Core Responsibilities & Expectations for the Role

• Own and deliver IT projects from scoping through deployment and documentation, including secure badge-release printing, conference room buildouts, and new site setups, including Wi-Fi surveys, rack and cabling work, and UPS/power planning.

• Deploy and maintain conference room technology (Teams Rooms, displays, speakerphones, cabling); administer office and conference room digital signage; administer phone systems including hard phones, mobile phones, and soft phones (e.g., Teams Phone, RingCentral, TalkDesk, etc.).

• Build and maintain onboarding and offboarding playbooks and automation, and contribute to internal engineering efforts by writing scripts, tools, dashboards, and documentation (PowerShell, Python, Microsoft Graph, Power Automate, etc.)

• Support multi-site printers, peripherals, and AV equipment, including hardware setup, driver/firmware management, and vendor coordination.

• Administer and troubleshoot network infrastructure, including switches, wireless access points, firewalls, VPNs, and overhead paging/speaker systems, using CIDR/subnetting, firewall rules, static routes, and VLAN knowledge; resolve escalated issues with root cause analysis, support disaster recovery and backup restore testing, and document fixes in the knowledge base.

• Administer SaaS applications, including access reviews, license optimization, and SSO configuration

• Stay current with technology trends and products, including laptops, CPUs, GPUs, RAM, and general technology news, to inform hardware purchasing and recommendations.

• Manage Entra ID and Microsoft 365 policies, including user and group account administration, conditional access, and basic Windows Server administration.

• Follow HIPAA and security best practices in all work, supporting asset inventory, access reviews, and audit requests.

Required Qualifications

• Bachelor's degree in Computer Engineering, Computer Science, Electrical Engineering, or a related technical field, or equivalent hands-on experience; 1+ years of IT, engineering, or technical experience (internships and substantial project work will be considered).

• Strong analytical and problem-solving skills, with a methodical approach to isolating issues across hardware, software, and network layers.

• Proficiency with Microsoft 365, Entra ID, Teams, and SharePoint.

• Scripting or software development experience required (e.g., PowerShell, Python, Microsoft Graph, etc).

• Understanding of different operating systems (Windows, Mac, Linux, iOS, Android), hypervisors, virtual machines, RDP, and SSH.

• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, subnetting/CIDR, Wi-Fi, VPN, and network diagrams.

• Hands-on experience with printers, AV equipment, and peripherals.

• Exposure to cloud infrastructure (Azure or AWS).

• Clear written and verbal communication, including the ability to explain technical topics to non-technical teammates.

• Aligns with our purpose and our values, and is excited about living those out in daily practice.

• Ability to thrive in a fast-paced, evolving environment with comfort navigating ambiguity, adapting quickly, and contributing to continuous improvement.

• Strong learning and growth mindset, including seeking feedback, engaging in healthy debate and using data and curiosity to inform decisions.

• Acts with integrity and ownership, considering the broader organizational impact, doing the right thing, and following through to deliver results.

Nice to have

• Hands-on experience building servers, computers, and home labs

• Experience in a healthcare or HIPAA-regulated environment is a plus

Compensation

The anticipated base salary range for this position is  $81,000–$95,000  for candidates located in  San Francisco, New York City, or Seattle , and  $76,000–$90,000  for candidates located elsewhere. This position is also eligible for a target annual bonus of 10% of the base salary.

The final compensation offered will be determined based on factors including, but not limited to, the candidate's qualifications, skills, experience, education, certifications, geographical location, and business needs.

In addition, this position is eligible for a comprehensive benefits package, including medical, dental, and vision insurance; paid parental leave, short- and long-term disability coverage; life insurance; flexible spending accounts; a 401(k) savings plan that includes a match; paid time off; and company paid holidays.

Application Request

Please submit a one-page resume highlighting your most relevant experience.

At-Will Employment

Employment with the company is at-will. This means that either the employee or the employer may terminate the employment relationship at any time, with or without cause, and with or without notice, subject to applicable law. Nothing in this job posting or any other company document is intended to create a contract of employment, express or implied, or to alter the at-will nature of employment.

Any written or oral statements to the contrary are not authorized unless made in writing and signed by an authorized representative of the Company.

Vaccination Policy, including COVID-19

To help maintain a safe environment for our participants and team members, the company maintains vaccination and infection control policies applicable to certain roles and work locations. For COVID-19 and influenza, team members who are working in a participant care setting are required to provide either proof of vaccination or a signed declination form and comply with applicable masking requirements while in a care setting to the extent permitted by law in the applicable jurisdiction.

The company will consider requests for reasonable accommodation based on an applicant's disability, medical condition, or sincerely held religious belief, practice, or observance in accordance with applicable law.

As a condition of employment, team members are expected to comply with all applicable infection control protocols, personal protective equipment (PPE) requirements, and vaccination requirements associated with their role and work location, and to the extent required by law and as permitted in the applicable jurisdiction.

Our Commitment to Equal Opportunity and Inclusion

The company is an Equal Opportunity Employer committed to the principles of equal opportunity and inclusion. Employment decisions at the company are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity, gender expression, sexual orientation, marital status, registered domestic partner status, age, national origin, ancestry, citizenship, military or veteran status, physical or mental disability, medical condition, genetic information, reproductive health decision-making, or any other characteristic protected by applicable federal, state, or local law.

The company is committed to the full inclusion of all qualified individuals. Consistent with applicable law, we provide reasonable accommodations to qualified individuals with disabilities and to individuals with religious beliefs, practices, or observances that require accommodation.

If you require a reasonable accommodation to participate in the application or interview process, perform the essential functions of a position, or receive other employment benefits and privileges, please contact us at  [link for members] .

We encourage individuals from all backgrounds to apply, even if their experience does not align perfectly with every qualification listed.

E-Verify Participation Notice

The company participates in E-Verify and will provide the federal government with information from your Form I-9 to confirm your authorization to work in the United States.

If E-Verify cannot confirm your authorization to work, the company will provide you with written instructions and an opportunity to contact the Department of Homeland Security (DHS) and/or the Social Security Administration (SSA) to resolve the issue before any adverse employment action is taken, including termination of employment.

E-Verify is used only after an applicant has accepted an offer of employment and completed the Form I-9 and to the extent permitted by applicable law.

The company complies with all federal and state employment eligibility verification requirements.

Beware of Scams and Fraud

The company is committed to protecting job seekers from recruitment scams. Please ensure that you submit applications only through the company's official careers website or authorized job boards.

Official communications from the company recruiters and team members will come from email addresses ending in [link for members]. The company will never ask applicants to pay fees, purchase equipment, or provide sensitive financial information as part of the recruiting or hiring process.

If you receive suspicious communications claiming to represent the company, we encourage you to exercise caution and independently verify the communication before responding.

If you believe you have been the victim of a recruitment scam or fraudulent job posting, please report the incident to the Federal Trade Commission (FTC) through its fraud reporting website at reportfraud.ftc.gov.