Intake Coordinator

Position:  Healthcare Receptionist

Working Hours:  US Hours (9am-5pm EST)

Full-Time, Remote Work.

Salary:  South African Rand (ZAR)

We are looking for a highly organized, compassionate, and detail-oriented Healthcare Receptionist.

The Healthcare Receptionist will be responsible for managing the intake process from the initial point of contact through to the completion of required documentation and coordination of services. This role requires excellent communication skills, strong attention to detail, and the ability to handle sensitive patient and family information professionally.

The ideal candidate will have experience in healthcare administration.

Key Responsibilities

• Serve as the first point of contact for prospective clients, families, and referral sources.

• Respond to phone calls, emails, and inquiries regarding ABA therapy services.

• Collect and verify patient and family information during the intake process.

• Gather required documentation, including insurance information, referrals, medical records, and other supporting documents.

• Verify insurance eligibility and benefits where required.

• Coordinate with insurance providers, healthcare professionals, referral sources, and internal teams.

• Review referrals and ensure all required information is received before moving cases forward.

• Maintain accurate and up-to-date patient records within the organization's systems.

• Schedule assessments, consultations, and other appointments as required.

• Follow up with families and referral sources regarding outstanding documentation or next steps.

• Communicate the intake status clearly to internal teams.

• Identify missing or incorrect information and take appropriate action to resolve issues.

• Ensure all intake activities are completed accurately and within required timelines.

• Maintain confidentiality and comply with applicable healthcare privacy and data protection requirements.

• Provide a professional, empathetic, and positive experience for families throughout the intake process.

• Assist with administrative tasks related to admissions, referrals, authorizations, and onboarding.

Requirements

• Previous experience in healthcare administration

• Excellent written and verbal English communication skills.

• Strong attention to detail and accuracy.

• Excellent organizational and time-management skills.

• Ability to handle confidential and sensitive information professionally.

• Comfortable communicating with parents, caregivers, healthcare providers, and insurance companies.

• Strong computer literacy and ability to learn new systems quickly.

• Ability to work independently in a remote environment.

• Reliable internet connection and a professional home-office setup.

• Ability to work US business hours.