Account Project Coordinator - South Africa

Who We Are

For over 25 years, the company has helped organizations transform the way they deliver critical communications through innovative technology, secure omnichannel solutions, and an unwavering commitment to excellence. Today, we proudly support more than 1,500 clients across a variety of industries, helping businesses communicate more effectively and create stronger customer experiences. What truly sets us apart is our people. We are building a culture where fresh ideas are welcomed, growth is encouraged, and employees are empowered to take on meaningful challenges, make a real impact, and help shape the future of customer communications.

The company's Next Project Coordinator

We’re looking for an Account Project Coordinator to bridge business needs and technical delivery, helping shape solutions that meet our clients’ evolving needs. Working closely with Project Managers, clients, and cross-functional teams, you’ll lead requirements gathering, translate business needs into technical specifications, and develop clear Scope of Work documents outlining deliverables, timelines, and pricing. You’ll also support scope changes, strengthen stakeholder relationships, and ensure smooth project handovers while helping improve the company’s processes and systems.

Key Responsibilities

• Coordinate project activities, timelines, milestones, and deliverables.

• Support Project Managers in managing client relationships and communications.

• Schedule and facilitate project meetings, prepare agendas, and document meeting notes.

• Track project progress and provide regular status updates to stakeholders.

• Monitor project risks, issues, and dependencies, escalating concerns when necessary.

• Maintain project documentation, reports, and client records.

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Collaborate with cross-functional teams including Sales and Technical teams.

• Assist with budget tracking, invoicing, and resource allocation.

• Ensure client requests and inquiries are addressed promptly and professionally.

• Support process improvements to enhance project delivery and client satisfaction.

Qualifications

• Bachelor's degree in Business Administration, Project Management, Marketing, Communications, or a related field.

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3+ years of experience in project coordination, account management, client services, or a related role.

• Strong organizational and time-management skills.

• Excellent verbal and written communication skills.

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

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Experience with project management tools such as Jira or Microsoft Project is an asset.

• Ability to manage multiple projects and priorities simultaneously.

Preferred Skills

• Strong attention to detail and problem-solving abilities.

• Customer-focused mindset with excellent relationship-building skills.

• Ability to work effectively in a fast-paced environment.

• Experience supporting client-facing projects and working with cross-functional teams.

• Knowledge of project management methodologies such as Agile or Waterfall.

Why the company?

Work Environment That Suits You:  Our opportunities come in all shapes and sizes; from fully remote, to in-office, to hybrid; across North America, South Africa, and Europe.

Benefits That Fit:  As of Day 1 of employment, our flexible benefit options have you covered from healthcare to employer-matched retirement savings and everything in between.

Growth That Excites:  We are passionate about nurturing talent from within so this won’t be just a job – it will be a journey.

Time Off That Recharges:  Take the breaks you deserve with our generous PTO policy designed to help you rest, reset, and return at your best.

Refer & Reap the Rewards:  Love working at the company? When you refer talented people to join us, you’ll earn a bonus through our Employee Referral Program. Great people know great people!

Thank you for your interest in the company! Due to the volume of applications we receive, only selected candidates will be contacted.

Website -  [link for members]

Be aware of suspicious recruitment activity during your job search. The company will only reach out to interview, make an offer of employment, or conduct onboarding activities for candidates who have applied directly to one of our open roles. When interviewing for a position, the candidate experience will include live interaction, such as a video call or in-person interview, with the company Talent Acquisition team member and/or company employee(s). We will never ask for any money or payments from applicants at any point in the hiring process. We will only reach out from an [link for members] email address; no other email addresses will be used. Remain vigilant and if you think you are a victim of an employment scam, please contact your local law enforcement agency.