Client Partner (IMDA) - Grand Rapids

Why the company? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values -driven culture, international careers and the chance to shape the future of experience.

As a Client Partner, Growth & AI Augmented , you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 5 or more years of experience, a growth mindset and a drive to make a lasting impact.

We are seeking a growth-minded, AI-native Client Partner to expand the company’s enterprise relationships across a portfolio of multiple clients in our Industrials, Manufacturing, Distribution and Agriculture (IMDA) client group. In this role, AI is not an add-on. You use it in everything you do, from how you research and hunt for growth inside an account to how you prepare for every client conversation. The result is even more value for our clients.

You will thrive in this role if you are

• An AI native who tests new tools often and shares what works with the team

• A curious problem solver who challenges the status quo

• A collaborator who values teamwork and knowledge-sharing

• Excited by the intersection of technology, creativity and data

• Experienced in Agile methodologies and consulting (a plus)

AI-native commercial excellence

• Use GenAI, Storyblocks and copilot tools to accelerate:

• RFP comprehension

• POV development

• Meeting prep and debriefs

• Competitive analysis

• Stakeholder mapping

• Narrative and deck structuring

• Apply hypothesis-driven selling enhanced by AI persona simulation (e.g., CFO, procurement, CTO).

• Skilled at proactively using AI tools to gain early insight on client risks and needs.

• Drive continuous improvement in presales velocity and quality while reducing SME load.

• Keep raising the bar. Test new AI tools and workflows often, and make the best ones part of how you sell and run accounts.

Growth and revenue expansion

• Lead account growth by expanding the company’s footprint into new lines of business, new stakeholders and new digital agendas.

• Hunt for growth inside your accounts. Map whitespace, find the next opportunity and shape it before the client asks.

• Grow our AI and data work across your clients, taking opportunities from first idea to signed engagement.

• Build and maintain a robust, future-forward pipeline aligned to client priorities and the company capabilities.

• Use AI to identify whitespace, market movements, org-chart opportunities and cross-industry insights.

• Shape opportunities proactively rather than reactively responding to client requests.

Executive relationship leadership

• Build trusted, influential relationships with senior and C-suite stakeholders, expanding the company’s access and strategic relevance.

• Use AI to tailor messaging, deepen understanding of stakeholder needs and prepare for high-stakes meetings.

• Serve as the client’s strategic advisor on digital transformation, technology strategy and industry shifts.

Account strategy and orchestration

• Own account health, revenue targets, win rates and cross-practice collaboration.

• Be accountable for growth KPIs across your assigned accounts.

• Use AI-driven synthesis (transcripts, historical decks, notes, reports, market signals) to inform account strategy.

• Align SMEs, delivery teams and leadership around a unified plan that drives measurable client outcomes.

Team leadership and AI adoption influence

• Mentor and enable teams (BDEs, SMEs, delivery leads) to use AI as a force multiplier.

• Contribute to shared Storyblocks, templates, workflows and best practices.

• Champion a culture of AI-enabled ways of working across growth and delivery teams.

Craft, judgment and narrative excellence

• Build high-quality presentations, value propositions and deal narratives, using AI as a structural accelerant, not a replacement.

• Ensure outputs reflect the company’s brand standards, creativity and strong strategic POV.

• Maintain accountability for story quality, client message fit and deal clarity.

Must have qualifications

Above all, we look for an AI-native way of working.

AI-native sales craft

• Daily use of AI to accelerate research, insights, prep, outreach and narrative development.

• Proof that AI is central to how you hunt for growth inside an account, not an occasional extra.

• Experience using tools like Copilot, Storyblocks, ChatGPT/Claude, LinkedIn Sales Insights, industry research, etc.

• Clear ability to describe specific workflows where AI increased speed, quality or pipeline creation, with results you can show.

• Curiosity to keep testing new AI tools and bring what works to your team and clients.

Growth mindset and sales leadership

• 5 or more years of experience in client-facing growth or account leadership.

• Proven track record of expanding accounts by identifying and engaging new stakeholders.

• Ability to uncover and shape new revenue streams within complex enterprise environments.

• Experience growing AI, data or digital transformation work inside enterprise accounts.

• Demonstrated expertise in managing multimillion-dollar portfolios.

Strategic account management

• Expertise in account planning, commercial governance, quarterly and annual business planning.

• Ability to orchestrate global delivery, managed services and cross-practice workstreams.

Executive communication

• Exceptional storytelling, persuasion and facilitation skills.

• Demonstrated ability to translate complex technology topics into business value narratives.

Leadership and collaboration

• Strong ability to partner with delivery leads, solution architects and practice directors.

• Demonstrated history of influencing teams without direct authority.

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At the company, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.

The benefits

This is a Full-Time position based in the USA . The offered salary range is $150,000 - $180,000 annually depending on experience and location. In addition to your base pay, there is an incentive plan. Please note that salary ranges may vary by country or region, in accordance with local market standards and compensation practices.

Beyond a competitive compensation package, we offer

• Flexibility, with remote and hybrid work options (country-dependent)

• Career advancement, with international mobility and professional development programs

• Learning and development, with access to cutting-edge tools, training and industry experts

• Medical, dental, and vision insurance for you and your family, plus employer contributions to Health Savings Accounts

Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.

Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud: Only engage with official the company email addresses.

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.

About the company

The company is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.

At the company, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.

Are you ready to create what’s next? Join us.