Client Care and Sales Representative

Remote

Schedule: Sunday–Thursday | 9:00 AM–5:00 PM

Thrive in a Fast-Paced, High-Volume Call Environment?

This role is for someone who enjoys staying busy, moves quickly between conversations, and feels energized by a high volume of outbound calls and emails.

At Aqua Life Swim Academy, our Client Care & Sales team speaks with families who are actively looking to register for swim lessons. This is a phone-heavy, high-pace role where efficiency, accuracy, and professionalism matter.

If you like structure, momentum, and a steady flow of calls, you’ll do well here.

What You’ll Be Doing

• Handle a high volume of outbound/inbound calls, emails, and online inquiries

• Speak with clients, assess needs, and recommend appropriate swim programs

• Convert inquiries into registrations in a clear and professional manner

• Follow up on incomplete registrations and warm leads

• Manage client accounts, schedule changes, and general questions

• Accurately document interactions in our CRM (GoHighLevel / Google Workspace)

• Work closely with operations to ensure a smooth client experience

This Role Is NOT For You If

• You prefer slow-paced or low-volume work

• You dislike being on the phone most of the day

• You struggle with multitasking or staying focused under pressure

This Role IS a Great Fit If

• You thrive in high-volume, fast-moving environments

• You are confident and clear on the phone

• You stay organized while handling multiple tasks

• You work well with structure, processes, and schedules

• You are dependable, punctual, and accountable

What We’re Looking For

• Very strong verbal and written communication skills

• Experience in call-center, client care, or sales roles (preferred)

• Comfort handling back-to-back calls and inquiries

• Attention to detail and accurate data entry

• Ability to work Sunday–Thursday | 9:00 AM–5:00 PM

Why Join Aqua Life Swim Academy

• Meaningful work helping families access life-saving swim skills

• Warm inbound inquiries (no cold calling)

• Clear systems, scripts, and support

• Professional, respectful, and fast-paced team environment

• Fully remote role with consistent hours

• Opportunity for advancement