Training & Development Specialist (Leadership Team) - URGENT HIRING

Company: Ascension Business Solutions LLC

Department: Training & Development

Reports To: Training & Development Manager

Employment Type: Full-Time

Work Setup: Remote

Schedule: U.S. Business Hours (Graveyard Shift – PH Time)

Role Purpose

The Training and Development Specialist is responsible for delivering structured onboarding and role-based training to Virtual Assistants (VAs) to ensure they consistently meet ABS standards. This role focuses on teaching, coaching, evaluating performance, and reinforcing ABS Non-Negotiables, core values (Love, Support, Excellence), and operational expectations.

This role is designed for a Technical Expert / Scholar / Specialist / Craftsman profile—someone who thrives on depth, accuracy, logic, and continuous improvement.

The Specialist ensures that all VAs are properly equipped with the knowledge, skills, and behaviors required before client placement.

Culture Index Alignment (Critical)

This role is intentionally aligned to a deductive, reactive, specialist mindset. The ideal candidate:

• Learns deeply before teaching

• Prefers clear standards, frameworks, and logic

• Reacts quickly and correctly to gaps, errors, or deviations

• Values mastery, accuracy, and craftsmanship over improvisation

• Excels in structured environments with defined expectations

• This is not a motivational or purely facilitation-based role. It is a standards-driven execution role.

Key Responsibilities

Training Design & Curriculum Development

• Facilitate structured onboarding programs.

• Deliver clear, organized, and standards-based training sessions.

• Ensure all training content aligns with ABS SOPs and operational processes.

• Reinforce ABS Non-Negotiables and core values during all sessions.

Curriculum Support

• Assist in refining training materials to ensure clarity and effectiveness.

• Ensure training remains aligned with current operational needs.

• Contribute ideas for improving training structure, delivery, and evaluation methods.

Coaching & Performance Improvement

• Identify performance gaps and provide targeted coaching.

• Support VAs through remediation plans when necessary.

• Maintain consistent documentation of assessments and feedback

Cross-Functional Collaboration & Training Efficiency

• Collaborate with the Training & Development team and cross-functional departments to:

• Improve training effectiveness across all roles

• Eliminate redundant or low-impact training content

• Ensure training directly supports operational realities and client expectations

• Identify opportunities to make training more cost-efficient without sacrificing quality or standards

• Work with Subject Matter Experts and Team Leaders to ensure training aligns with real-world role expectations.

• Participate in scheduled training and alignment meetings.

• Standardize reusable training assets (videos, templates, assessments) to reduce retraining overhead

Video Review, Evaluation, and Feedback

• Review VA training videos, simulations, and recorded submissions

• Provide clear, structured, and actionable feedback focused on:

• Accuracy

• Professionalism

• Process adherence

• Communication effectiveness

• Identify behavioral or skills-based risk patterns through video reviews and escalate concerns as needed

• Document feedback consistently for coaching, remediation, or endorsement decisions

External Training Research & Continuous Improvement

• Proactively research and evaluate external trainings, tools, certifications, or programs that may enhance ABS training outcomes

• Assess external resources for:

• Relevance to ABS roles

• Cost-effectiveness

• Scalability across teams

• Recommend approved external learning resources to leadership when they add clear value

• Integrate applicable insights from external training into ABS-owned curriculum while maintaining internal standards

Required Skills & Qualifications

• Core Competencies

• Strong analytical and deductive thinking

• High attention to detail and process adherence

• Ability to evaluate performance objectively

• Comfort delivering corrective feedback

• Strong written and verbal communication skills

• Experience Requirements

• Bachelor's degree holder/college graduate

• Experience in training, teaching, or coaching (preferred)

• Experience working in virtual or remote environments is a plus

• Familiarity with structured training programs or learning management systems is a plus

• Key Characteristics

• Structured and organized in delivery

• Consistent in enforcing standards

• Calm and professional in providing feedback

• Committed to maintaining quality and accountability

• Focused on continuous improvement

This is an urgent hiring need.

Ascension Business Solutions is prioritizing this role due to active onboarding demands and leadership support requirements.

Qualified candidates who complete all application and assessment steps promptly may be contacted and processed on an accelerated timeline.

Compensation & Benefits

Ascension Business Solutions offers a structured, long-term employment opportunity designed to support stability, growth, and professional development.

• Competitive compensation aligned with the leadership role scope

• Paid training and structured onboarding

• Fully remote work setup, including company-issued laptop and noise-canceling headset

• HMO health coverage (subject to eligibility guidelines)

• Paid Time Off (PTO)

• Performance-based annual salary increases

• Additional bonuses are available after 6 months of tenure

ABS is intentional about building long-term professional partnerships , not short-term or gig-based arrangements.

Why Join Ascension Business Solutions?

• Shape the quality and readiness of ABS’s global VA workforce

• Work directly with Leadership and cross-functional teams

• Operate within clear systems, standards, and escalation frameworks

• Join a values-driven organization guided by Love, Support, and Excellence

Disclaimer: Responsibilities may evolve based on business needs. Employment is at-will.

How to Apply

Complete the Application Form and include the following

• Vocaroo introduction link

• Updated resume

• Device specifications screenshot

• Internet speed test result

⚠️This role is urgent. Early and complete applications will be prioritized. Incomplete applications may not be processed.