Team Lead
Company shown to members 🔒 · Remote · Mexico, Colombia, Philippines only
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First recorded by Psst: 24 October 2026. Your first 3 jobs are free to apply to (the first right away, 2 more with your email). After that, the company and the apply link are for Psst members, from $4.99 for 7 days.
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The 20-second read
- Experience
- 2+ years required
- Where you can live
- Mexico, Colombia, Philippines only
- Languages
- English, Spanish
- Skills and tools
- onboarding, crm, qa, escalations
- Time zone
- U.S. business hours
- Job type
- Full-time
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Job details
- Where you can work
- Mexico, Colombia, Philippines
- Employment type
- Full-time
- Advertised pay
- Not stated by the employer
- Experience
- 2+ years required
- Employer publication date
- 22 October 2026
- First recorded by Psst
- 24 October 2026
- Last checked at the source
- 8 November 2026
About the job
The company is hiring Team Leads to coach and lead frontline teams supporting U.S. clients. As a player-coach, you will drive performance, quality, and engagement while stepping in to handle complex cases yourself.
The company is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while the company takes care of recruiting, HR, benefits, and ongoing support.
Key Responsibilities
- Lead, coach, and motivate a team of frontline agents or specialists
- Monitor KPIs such as quality, productivity, and response times, and act on gaps
- Run regular one-on-ones, feedback sessions, and performance plans
- Handle escalations and complex cases directly
- Communicate team performance and issues to managers and client stakeholders
- Support onboarding and training for new team members
Requirements
- 2+ years of experience as a Team Lead or Supervisor
- Proven ability to improve team performance through coaching
- Excellent spoken and written English
- Strong communication and conflict-resolution skills
- Comfortable with CRM, helpdesk, and reporting tools
- Availability to work U.S. business hours
- Based in Colombia, with a reliable home office setup and stable internet connection
Nice to Have
- Experience in a BPO or contact center environment
- Experience with QA scorecards and workforce management
- Fluency in Spanish
Benefits
- We offer health insurance for contractors
- Holiday Extra Pay
- The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
- This is a 100% home-based position
- We prioritize the mental health of our team members and offer mental health days to support their well-being.
- In addition to the base salary, performance-based incentives are provided.
- There is an annual review and appraisal process in place.
- There are ample opportunities for professional growth and advancement within the company.
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- No pay listed
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