SVP, Channel Partner

Want to be a bswifter?

At the company we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.

We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the company values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!

ABOUT US

The company is a leading benefits administration company that specializes in providing tailored solutions for our clients. Our mission is to simplify the complex world of employee benefits and deliver exceptional service to our clients.

WHAT YOU’LL DO

The Channel Operations leader is responsible for driving Channel Partner engagement, retention, product activation, operational excellence, and team performance. This role oversees budget planning, staffing strategy, client success initiatives, operational processes, collaboration with the sales team to drive new logos and cross-sell, and cross-functional collaboration to ensure Channel Partners maximize value from the company platform while achieving organizational growth objectives.

WHAT YOU WILL BE RESPONSIBLE FOR (Essential Functions)

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Plan for and manage all budget and staffing needs in support of ongoing Channel Operations, seasonal demands, project-based initiatives, and non-recurring revenue opportunities.

• Effectively lead and develop CP Leadership to support team member skill development, professional growth, career advancement, and retraining initiatives.

• Manage and coach people managers and account leads to achieve and exceed performance objectives, while overseeing staffing needs, pricing, contracts, margins, and client relationships.

• Serve as a strong Channel Partner advocate by engaging directly with Channel Partners and developing strategies that improve partner success, efficiency, and adoption of the company platform.

• Drive Channel Partner engagement, satisfaction, and retention by ensuring operational excellence, service quality, and support effectiveness.

• Define and steward the Channel Partner journey, partnering with Product and Marketing teams to develop and deploy strategies that demonstrate product value, new functionality, and innovative use cases.

• Represent the voice of the Channel Partner and influence internal stakeholders by promoting a customer-centric culture throughout the organization.

• Track and prioritize industry trends, including training and certification requirements, career development programs, turnover patterns, and technology adoption opportunities.

• Establish and monitor success metrics to measure progress against business goals, including collaboration with Product and Finance teams to assess relationships between product adoption and revenue retention or expansion.

• Partner closely with Channel Partner Sales, Client Services, and Product teams to optimize and standardize cross-functional processes that improve the customer experience and support retention goals. Directly work with Channel Partner Sales to drive new logos and cross-sell opportunities.

• Utilize Salesforce to manage team operations and client relationships, promoting adoption and leveraging system capabilities to support Channel Partner growth and development.

• Drive operational excellence through the strategic adoption of AI, automation, and technology-enabled transformation.

• Participate in special projects and perform additional duties as assigned to support client, departmental, and organizational success.

WHAT YOU NEED TO SUCCEED (Required Education and Experience)

• Bachelor's degree in Computer Science, Engineering, Healthcare Administration, or a related field, or equivalent combination of education and relevant work experience.

• Deep knowledge and understanding of Benefits Administration.

• Highly collaborative, creative, customer-centric mindset with strong analytical capabilities and adaptability in a dynamic environment.

• Proven ability to thrive in a fast-paced, high-pressure, entrepreneurial environment.

• Demonstrated success building trusted relationships with partner organizations that drive loyalty, operational excellence, and long-term engagement.

• Strong executive presence with the ability to effectively engage and influence clients and senior stakeholders.

• Excellent critical thinking, prioritization, and problem-solving skills with a strong sense of urgency.

• Exceptional verbal and written communication, presentation, and negotiation skills.

• Strong attention to detail, dependability, accountability, and follow-through.

• Familiarity with applicable industry standards and regulations, with sound judgment regarding when legal, compliance, privacy, or security review is required.

• Empathy, humility, active listening skills, and a commitment to continuous learning and improvement.

NICE TO HAVE (Preferred Education and Experience)

• Master's degree.

• Previous the company experience.

• SaaS product support experience.

• Strong understanding of broker and payroll ecosystems.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Why Join the company?

At the company, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.

Benefits of Working at the company

• Comprehensive Health Benefits : Access to health, dental, and vision plans to support your wellness and that of your family.

• Competitive Compensation : A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.

• Remote first, Office friendly environment!  No time to commute?  No problem!

• Retirement Savings Plans : Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.

• Professional Development : Opportunities for career growth, including training and access to resources to support your career progression.

• Supportive Culture : A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.

• Employee Wellbeing Initiatives : Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.

Make an Impact : At the company, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees.

Specific benefit offerings vary by position and may be subject to change.

Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description.

In the spirit of pay transparency, we are excited to share the base salary range for this position is $XX.00-$XX.00, exclusive of fringe benefits or potential bonuses.  If you are hired at the company, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package!

At the company, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We  Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work . We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right.

The company has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally.

If you have what it takes to join our award-winning culture, we’d love to hear from you!