Support Engineer (EMEA)

The company is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.

We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using the company. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.

You will

• Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.

• Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.

• Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: [link for members]

• Identify where internal tooling might be developed or obtained to improve support efficiency.

• Reproduce issues, create test cases and improve test coverage, if you have experience with testing.

You are

• Experienced in customer support, with 3+ years of experience providing developer support to technical customers.

• Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus.

• Excellent communication skills and fluency in English.

• Skilled in using Linux/Unix operating systems and the command line.

• Experienced working with GitHub Issues and Discussions.

• Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.

• Having a degree in Computer Science is a plus too.

TIMEZONES & LOGISTICS

• It’s a full-time position with a required location in European time zones (we don’t believe in sustainability of overnight shifts).

• This position covers Monday → Friday

WHAT WE OFFER

• Fully Remote

We hire globally. We believe you can do your best work from anywhere. There are no the company offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.

• ESOP

Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.

• Tech Allowance

Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.

• Health Benefits

The company covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.

• Annual Off-Sites

Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.

• Flexible Work

We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.

• Professional Development

Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.

ABOUT THE TEAM

The company was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.

• ~400 team members

• 60+ countries

• 20+ languages spoken

• Over $1B raised (including our $500M Series F)

• 540,000+ community members

We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.