Support Engineer

The company is scaling fast, and we’re redefining the future of enterprise networking.

If you’re a network engineer who thinks support is maintenance mode, think again. This is where you’ll work on some of the most complex and varied network designs in the industry, in environments where no two challenges are the same. You’ll diagnose and fix difficult problems, influence product direction, and sharpen your skills across every layer of the stack. This isn’t a step down from engineering; it’s a step deeper into the craft with direct impact on how next-generation networks are built and supported.

You’re not just solving tickets; you’re solving the hardest networking challenges. If you thrive on variety, love to dig into complex systems, and want to shape how networks are designed and supported, this role is for you.

WHAT SUCCESS LOOKS LIKE

• Provide consistently high-quality technical service to customers, earning their trust through accuracy, responsiveness, and results.

• Deliver actionable product suggestions to our engineering team, shaping the next generation of the company’s hardware and software.

• Strengthen the team through clear documentation, peer training, and engineering expertise that makes everyone better.

We’ll know it’s working if

• You consistently tackle complex tickets, adapting accurately to the constant changes in priority that come with an active queue.

• You identify and deliver improvements to our existing processes that make the team more efficient.

• You act like an owner, constantly building your technical depth and sharing that expertise to elevate the entire team.

WHAT YOUR DAY-TO-DAY WILL LOOK LIKE

• Troubleshoot and resolve tickets spanning every layer of the network stack.

• Manage and support complex customer networks, almost entirely remotely.

• Identify and document product bugs, escalating them with clear reproduction steps.

• Create well-structured feature requests informed by real customer needs.

• Build and maintain documentation that shortens time-to-resolution for everyone.

WHO YOU ARE

• A “Swiss Army knife” of networking, fluent in wireless, security, WAN/LAN, routing, DNS, and more.

• Committed to improving the network experience for every customer, delivering solutions that just work.

• Analytical by nature; you’re comfortable with ambiguity and energized by solving unique problems.

• Calm under pressure, even in the fast pace of redefining an industry.

• A clear communicator who collaborates well with teammates and customers.

WHY the company?

The internet runs the world. Every email you send, purchase you make, video call you join—it’s all packets flowing through networks. But those networks haven’t changed for decades. They’re brittle, complex, and surprisingly hard to set up in an enterprise space.

We started the company to build better networks. We had to build everything from the ground-up: designing and building our own enterprise hardware, intuitive software, and streamlined operations to deliver great outcomes for our customers. Today, we build and deploy these networks at scale. Ambitious companies and enduring institutions like Bridgewater, Lyft, Reddit, rely on the company to keep their thousands of employees and locations online and productive.

Our bet with the company is simple: we will all use the internet more than we do today. We believe we have the definitive networking stack in place to enable business to do so as seamlessly and reliably as any modern utility.

COMPENSATION

• The estimated salary range for this role is ₹1,670,600 - ₹4,176,500.

• Additionally, this role is eligible to participate in the company's equity plan.

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