Support Analyst
Company shown to members 🔒 · Remote · Location not stated
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First recorded by Psst: 12 October 2026. Your first 3 jobs are free to apply to (the first right away, 2 more with your email). After that, the company and the apply link are for Psst members, from $4.99 for 7 days.
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The 20-second read
- Experience
- 3+ years required
- Where you can live
- Location not stated
- Skills and tools
- sql, azure, documentation, compliance, troubleshooting, ticketing
- Degree or licence
- Mentioned (bachelor's)
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Job details
- Where you can work
- Location not stated
- Employment type
- Not stated by the employer
- Advertised pay
- Not stated by the employer
- Experience
- 3+ years required
- Employer publication date
- 8 September 2026
- First recorded by Psst
- 12 October 2026
- Last checked at the source
- 10 November 2026
About the job
At the company, we’re dedicated to transforming the healthcare industry through cutting-edge, technology-driven solutions. We specialize in healthcare finance, unclaimed property, risk management, and revenue cycle management, helping healthcare organizations streamline complex financial operations. Our mission is to simplify and optimize processes, so healthcare providers can focus on delivering excellent patient care.
Powered by our innovative platform, we offer cloud-based systems, automated workflows, and advanced data management tools designed to address the unique challenges in healthcare. Whether it's improving revenue cycle efficiency, navigating unclaimed property issues, or mitigating risk, our platform delivers real-time, actionable insights to drive better outcomes.
The Support Analyst has the responsibility of working within our Product Engineering team to Support and/or implement software via assigned incidents, requests, and changes provided & overseen by our technical leadership. In this role, you will learn how to support our products, work within your team, and communicate appropriately across different groups at the company such as Product, Engineering, and more..
Essential Duties and Responsibilities may include the following. Other duties may also be assigned.
- Learn technical skills required to resolve customer support cases/requests.
- Learn team structure and deliver assigned items in established timelines.
- Gain an understanding of various product and service datasets, codebases, and business purpose as part of support and implementation responsibilities.
- Learning to balance and prioritize individual workload across different types of requests leveraging ticketing system (ServiceNow).
- Learn compliance standards across various product areas.
- Leveraging documentation related to products and services tasked with supporting/implementing.
Qualifications
- Bachelor's degree in Computer Science, MIS, Information Systems or engineering fields, or equivalent experience
- 3+ years of relevant experience in product support and/or product implementation
- Min 3 years of experience with Microsoft SQL Stack (T-SQL, SSIS, SSRS) advanced troubleshooting required
- Ability to develop product knowledge in a domain area, and across product lines
- Ability to work in a shifting environment while maintaining various levels of standardization and consistency
- Experience with ticketing system(s) preferably ServiceNow
- Experience with Microsoft Azure and/or Snowflake, a plus
- Technology certifications, a plus
•
Candidates must be legally authorized to work in the United States. This position is not eligible for employment visa sponsorship now or in the future.
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