Success Manager

Client Success Manager – Cold Email & Deliverability

Position Type: Full-Time, Remote

Working Hours: Flexible, with availability during U.S. business hours

About the Role

At the company, one of our clients is hiring a Client Success Manager to own client relationships, cold email campaign performance, deliverability, and retention.

This is a hands-on role combining client success, account management, cold email, lead generation, and campaign optimization . You’ll manage approximately 20–30 active client accounts and work closely with founders, developers, and outreach teams.

This is not a support-only role. You’ll be expected to understand campaign performance, troubleshoot problems, optimize cold email campaigns, and proactively prevent client churn.

What You’ll Own

Client Success & Account Management

• Manage a portfolio of 20–30 active clients

• Serve as the primary point of contact from onboarding onward

• Lead client check-ins, performance calls, and campaign updates

• Monitor account health and proactively identify churn risks

• Manage client expectations and communicate next steps clearly

• Build strong relationships with founders and executive stakeholders

• Own client satisfaction, retention, and issue resolution

Cold Email Campaign Management

• Monitor and optimize outbound cold email campaigns

• Diagnose underperforming campaigns and identify root causes

• Review targeting, prospect lists, messaging, sequencing, and campaign setup

• Write and optimize cold email copy, subject lines, and CTAs

• Quality-check campaigns before launch

• Improve reply rates, positive response rates, and qualified lead generation

• Step into campaign execution when additional support is needed

Email Deliverability

• Monitor inbox placement, sender reputation, bounce rates, and campaign health

• Troubleshoot deliverability and inbox placement issues

• Understand domain warm-up and outbound email infrastructure

• Identify problems affecting sender reputation or campaign performance

• Collaborate with technical teams on infrastructure issues

• Support scalable deliverability practices across multiple client accounts

Retention & Performance

• Identify at-risk accounts before issues escalate

• Build action plans for underperforming campaigns

• Connect campaign metrics to measurable client outcomes

• Maintain proactive communication during performance challenges

• Track client health, campaign results, and retention risks

• Help reduce churn and strengthen long-term client relationships

Processes & Operations

• Build and improve client success playbooks and SOPs

• Maintain organized tracking for client health, SLAs, campaign performance, and outstanding issues

• Document campaign workflows and operating procedures

• Identify operational bottlenecks and recommend improvements

• Use AI and automation tools to improve reporting and execution

Cross-Functional Collaboration

• Work with developers on technical and email infrastructure issues

• Coordinate with outreach teams on targeting, messaging, and campaign execution

• Report client risks, campaign performance, and operational issues to leadership

• Ensure client delivery remains organized and consistent as the business scales

Requirements

• Experience in Client Success, Account Management, Client Delivery, or Campaign Management

• Previous experience with a cold email agency, lead generation company, or outbound sales/growth agency

• Hands-on experience with cold email campaigns and outbound lead generation

• Strong understanding of email deliverability, inbox placement, sender reputation, and warm-up systems

• Ability to write and optimize cold email copy

• Experience troubleshooting underperforming outbound campaigns

• Familiarity with outbound campaign tools, CRM systems, and automation workflows

• Strong written and verbal English communication

• Strong analytical, organizational, and problem-solving skills

• Comfortable managing multiple client accounts simultaneously

• Comfortable working in a fast-paced remote environment

Nice to Have

• Experience with Instantly, Smartlead, Clay, Apollo, or HubSpot

• Familiarity with SPF, DKIM, DMARC, DNS, and email infrastructure

• Experience managing high-volume outbound campaigns

• Experience working directly with founders or executive-level clients

• Experience building client success SOPs or delivery playbooks

• Familiarity with APIs, webhooks, and automation tools

• Experience using AI tools such as ChatGPT or Claude for campaign and operational workflows

Tools & Platforms

Instantly | Smartlead | Clay | Apollo | HubSpot | Cold Email Platforms | CRM Systems | AI Tools | Slack | Google Workspace

What Success Looks Like

• Strong client retention and reduced churn

• Healthy email deliverability and inbox placement

• Improved cold email reply and positive response rates

• Consistent campaign performance

• Fast resolution of client and campaign issues

• Proactive communication with clients

• Accurate client health and performance tracking

• Reliable delivery across 20–30 active accounts

Interview Process

• Initial Screening Call

• Spark Hire Video Interview

• Video Interview with the company Recruiter

• Founder Interview

• Final Discussion

• Offer & Onboarding

Apply Now

If you have experience in client success and cold email , understand email deliverability and outbound campaign optimization , and enjoy taking ownership of client outcomes, we’d love to hear from you.

Apply today to help clients generate stronger outbound results while building long-term, successful relationships.

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