Client Success Manager
Company shown to members 🔒 · Remote · Mexico, Colombia, Philippines only
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First recorded by Psst: 24 October 2026. Your first 3 jobs are free to apply to (the first right away, 2 more with your email). After that, the company and the apply link are for Psst members, from $4.99 for 7 days.
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The 20-second read
- Experience
- 3+ years required
- Where you can live
- Mexico, Colombia, Philippines only
- Languages
- English, Spanish
- Skills and tools
- salesforce, hubspot, onboarding, upsell, renewals, crm
- Time zone
- U.S. business hours
- Job type
- Full-time
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Job details
- Where you can work
- Mexico, Colombia, Philippines
- Employment type
- Full-time
- Advertised pay
- Not stated by the employer
- Experience
- 3+ years required
- Employer publication date
- 22 October 2026
- First recorded by Psst
- 24 October 2026
- Last checked at the source
- 8 November 2026
About the job
The company is hiring Client Success Managers to own relationships with U.S. clients and keep them happy, successful, and growing. You will lead onboarding, monitor account health, and identify opportunities to expand.
The company is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while the company takes care of recruiting, HR, benefits, and ongoing support.
Key Responsibilities
- Serve as the main point of contact for a portfolio of client accounts
- Lead client onboarding and ensure a smooth start
- Run regular check-ins and business reviews with client stakeholders
- Monitor account health, satisfaction, and risks, and act early
- Identify upsell and expansion opportunities and partner with sales
- Coordinate with internal teams to deliver on client expectations
Requirements
- 3+ years of experience in account management, client success, or client services
- Excellent spoken and written English, confident with U.S. executives
- Strong relationship-building and problem-solving skills
- Experience with CRM tools such as HubSpot or Salesforce
- Highly organized, able to manage multiple accounts at once
- Availability to work U.S. business hours
- Based in Colombia, with a reliable home office setup and stable internet connection
Nice to Have
- Experience in SaaS, agency, or outsourcing environments
- Experience managing renewals or upsells
- Fluency in Spanish
Benefits
- We offer health insurance for contractors
- Holiday Extra Pay
- The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
- This is a 100% home-based position
- We prioritize the mental health of our team members and offer mental health days to support their well-being.
- In addition to the base salary, performance-based incentives are provided.
- There is an annual review and appraisal process in place.
- There are ample opportunities for professional growth and advancement within the company.
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- No pay listed
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