Strategic Business Performance, Central Strategy & Operations

Who we are

About the company

The company is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use the company to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The company is looking for a senior product strategist-operator to join the Strategic Business Performance (SBP) team. SBP is the "connective tissue" of the company. You will have a front-row seat to how the company operates and a direct hand in ensuring we hit our most important goals. If you are a technical strategist who loves to move fast and fix high-stakes problems, we’d love to hear from you.

SBP is a small, high-leverage group within Central Strategy & Operations at the company. Our mission is to create strategic clarity around the company’s performance. We work with partner teams to report on the business; dive into it to support and pressure-test our strategy, driving change wherever we find soft spots and enabling the success of other teams.

We are looking for someone who connects across data, financials and product & business strategy and can unearth a signal in the noise and either fix the problem directly or convene the right people to fix it fast.

What you’ll do

In this role, you will work cross-functionally within our group and across the company’s technical and user-facing teams to solve problems and design workflows that benefit our users. Specifically:

• Own the "Signal" : You will define and maintain the metrics that actually matter for in-year performance. You’ll develop a "morning read" discipline—a curated, high-signal view of the business that drives immediate action,

moving far beyond standard dashboarding.

• Deep-Dive Interventions : You will lead "surge" projects to diagnose and unblock critical goals at risk. You aren't just identifying problems; you are staying in the arena until the trajectory has measurably changed.

• Bridge Product & Strategy : You will translate long-horizon corporate theses into in-year operational reality. You’ll take ambiguous opportunities that cut across product, risk, and marketing and decompose them into structured

workstreams.

• Synthesize for Leadership : You’ll think ahead of our executive team, preparing CEO/COO-level materials that translate unstructured signals into structured diagnoses they can act on.

• Pressure-test our Assumptions : You’ll work closely with Corporate Strategy and Product teams to identify gaps between our external market forces and our internal execution.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 12+ years of experience in product/data analytics within product organizations or strategic business performance teams at high-growth tech companies

• Experience in Product Strategy, Product Management, or GM-style roles where you owned a P&L or a specific

business outcome

• Deeply curious about business models and data, probing into signals, understanding trends and customer usage patterns to uncover novel insights

• A proven track record of directly driving business growth through analytical insights and execution

• Apply AI to enhance decision-making and operational efficiency, know when and how to use the right AI tools to move faster without sacrificing rigor or quality

• Strong product sense and the ability to understand the technical mechanics of how software products are built and scaled

• Experience navigating ambiguous, cross-functional problems and leading high-stakes interventions with senior stakeholders

• Prior experience with fintech products or complex financial systems is a plus, but not required

• Experience facilitating senior leadership/ stakeholder meetings to drive meaningful conversations regarding the company’s business performance

Preferred qualifications

• Payments ecosystem, or experience in finance or fintech is a plus

• Ability to build trust and partner with senior leaders and CXOs

• Technical proficiency in SQL / Python / R and data analysis; ability to self-serve and perform independent deep-dives into complex datasets

• Experience driving creative solutions with and effectively informing the roadmap of cross-functional teams

• Ability to understand the implications of the company ships such as product features, policy changes, and marketing outreach on the user experience and resulting support experience