Strategic Account Manager (Post-Sales)

The company is a fast-growing AI analytics company headquartered in Reston, Virginia. We are transforming how enterprises interact with their data — moving beyond dashboards and static reports to an always-on, agentic intelligence platform that investigates, reasons, and delivers finished answers autonomously.

Our platform, powered by Kaiya — the company's AI agent — connects to all your enterprise data, automatically investigates what changed and why, and delivers board-ready briefings, memos, and presentations before you even ask. We serve some of the world's most innovative companies, including Novo Nordisk, PepsiCo, Regeneron, AbbVie, and Biogen — helping their teams go from question to decision in minutes, not days.

We are recognized as a Visionary in the Gartner Magic Quadrant for Analytics & Business Intelligence Platforms, and we're just getting started. Our team is built for people who thrive on solving hard problems, moving fast, and building things that matter at enterprise scale.

About the Role

As a Strategic Account Manager at the company, you'll drive expansion and retention of enterprise and mid-market customers by helping them harness the transformative potential of AI-powered analytics. You'll leverage your consultative sales and stakeholder management expertise to grow revenue through cross-sell and upsell opportunities, while becoming a trusted advisor who helps our customers expand their use of the company and unlock potential. You’ll partner with GTM, product, sales, and marketing teams to guide the full post-sales journey—driving implementation, adoption, and expansion—while ensuring customers realize maximum value from the company. A self-starter with strong project management skills, you excel at coordinating cross-functional teams to deliver successful analytics outcomes, serving as the conductor of the customer journey.

This role will involve significant travel as needed to customer sites.

Responsibilities

• Lead customer onboarding by leading use case ideation workshops, developing project roadmaps, and managing implementation activities, including coordination of data onboarding

• Guide adoption by delivering enablement sessions, executive briefings (e.g., Quarterly Business Reviews), and crafting success plans that establish milestones and capture ongoing business value

• Build trusted relationships with business executives, analytics teams, and end-users, ensuring customers independently and effectively use the company

• Own customer renewals and drive expansion opportunities to deliver strong Net Revenue Retention (NRR)

• Identify risks to retention early, and address them with tailored solutions that align to customer goals

• Drive account growth by collaborating with sales on expansion strategies, upselling additional modules, features, or services

• Act as the customer’s advocate within the company, sharing feedback and feature requests with product and engineering while keeping customers informed about updates and roadmaps

• Continually monitor usage analytics and success metrics to track adoption, engagement, and satisfaction, using insights to demonstrate value and guide conversations

• Document customer activities, use cases, and success stories and share insights across sales, product, and engineering to ensure a unified customer experience

• Communicate consistently with customers through recurring meetings, emails, and webinars to keep them updated on features, maintenance, and best practices

REQUIRED QUALIFICATIONS

• 8+ years of experience in customer success, account management, strategy or analytics consulting

• Proven track record of delivering results while managing multiple enterprise or mid-market accounts concurrently

• Demonstrated ability to drive account expansion through cross-sell and upsell strategies that align to customer business needs

• Exceptional customer-facing and stakeholder management skills, with expertise in project/program management

• Experience leading large-scale technology or analytics transformation initiatives from design through adoption

• Ability to thrive in a high-growth, fast-paced startup environment, effectively influencing cross-functional GTM, product, and engineering teams

PREFERRED QUALIFICATIONS

• Experience in the B2B SaaS analytics, BI, or data/AI space, with a strong understanding of modern data stacks and enterprise analytics workflows

• Strong knowledge of data modeling concepts (star schema, snowflake schema, fact/dimension design, normalization/denormalization) and their application in analytics platforms

• Experience designing or working with semantic layers, business-friendly data models

• Demonstrated success working at a high-growth startup, balancing strategic priorities with hands-on execution and adaptability

PERSONAL CHARACTERISTICS

• Proactive and dependable - you don’t wait for direction, and you always follow through

• Quick, curious, and sharp - you value speed and clarity without cutting corners

• Energized by solving problems and working collaboratively

• Startup experience or entrepreneurial mindset - you know how to make things happen without a big machine behind you

• Impeccable follow-through: Never drops the ball and communicates proactively when timelines need to be pushed.

• Data-driven: Knows what metrics matter and can analyze them.

• Customer obsessed: Laser focused on providing value.

Note: This role is only open to candidates currently residing in and authorized to work in the United States.