Strategic Account Director

WHO WE ARE

The company (NYSE: the company) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the company Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. The company was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to  [link for members] .

THE ROLE

We are looking for a highly motivated and organized Strategic Account Director to join our Client Experience team. In this critical role, you will act as the linchpin connecting presales strategy with post-sales execution, fostering collaboration across sales, customer success, data and analytics teams. You will leverage your expertise to build deep client relationships, deliver actionable insights, and develop strategic roadmaps to drive measurable outcomes. If you are motivated about using data to tell compelling performance stories and enhance marketing strategies, we want to hear from you.

This role is remote out of Toronto, Ontario in Canada.

RESPONSIBILITIES

• Serve as the primary liaison across sales, customer success, data cloud, and analytics teams to ensure seamless strategy alignment and execution.

• Bridge presales strategy with post-sales execution, maintaining continuity of objectives and fostering collaboration.

• Develop and deliver forward-thinking strategic roadmaps that align with client goals and business outcomes.

• Provide actionable insights, trends, and opportunities from the company Marketing Platform (ZMP) to inform and enhance client campaigns.

• Leverage ZMP Intelligence offerings.

• Build deep client relationships, acting as a trusted advisor and advocate for their business objectives.

• Facilitate collaborative client sessions, to drive innovation and alignment.

• Collaborate internally to ensure successful onboarding and activation of first-party (1P) data, leveraging audience intelligence to optimize campaigns.

• Monitor and manage roadmap deliverables, clarifying objectives, defining tasks, and ensuring timely delivery.

• Identify risks and opportunities in client strategies, proposing innovative solutions to optimize performance.

• Write and share reports that clearly and strongly explain progress, insights, and suggestions.

Qualifications

• 8+ years of experience in strategic account management, marketing strategy, or related roles.

• Proven expertise in leveraging first-party (1P) data for marketing insights, personalization, and activation.

• Solid knowledge of cross-channel marketing, including digital, media, and traditional channels.

• Paid digital media experience within retail, CPG, pharma, finance and travel industries preferable.

• Exceptional collaboration and interpersonal skills, with the ability to influence and align diverse teams.

• Exemplary analytical skills, with a track record of using data to inform strategy and storytelling.

• Outstanding communication and presentation skills, with experience in delivering strategic roadmaps and performance stories to senior stakeholders.

• An initiative-taking, problem-solving mindset and an interest for leading innovation and performance.

• Bachelor’s degree in marketing, Business, or related field (MBA preferred).

BENEFITS & PERKS

• Unlimited PTO

• Excellent medical, dental, and vision coverage

• Employee Equity

• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

SALARY RANGE

The salary range for this role is $150,000 - $180,000 CAD, depending on location and experience.

PEOPLE & CULTURE AT the company

The company considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does the company discriminate on the basis of sexual orientation, gender identity or expression.

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:  [link for members]

The company IN THE NEWS!

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