Director, Strategic Partnerships

Director, Strategic Partnerships

Everything we do is for our customers!

Featured on Deloitte's Technology Fast 500 list and G2's leaderboard, the company offers a unified commerce experience that our customers need; transforming ecommerce, retail, marketing automation, merchandising, helpdesk and AI operations with one platform designed to scale for fast-growing businesses. With a relentless focus on our customers’ success, we are motivated by customer obsession, extreme urgency, excellence and resourcefulness to power 5,000+ global brands while we head to 100,000+.

Driven by the same customer-centric mentality as above, we empower businesses to achieve their goals and grow alongside us. If you're a driver and not passenger and are ready to make a significant impact and be part of our transformative journey, the company is the place for you.

The Opportunity

The company is seeking a commercially driven Director, Strategic Partnerships to build and scale a high-performing partner ecosystem that drives pipeline, revenue, and market growth. This leader will develop a repeatable partnership playbook, strengthen and optimize existing partner relationships, and establish clear performance metrics to improve engagement and commercial results. Working cross-functionally with Sales, Marketing, Product, and Customer Success, the Director will turn strategic partnerships into a scalable, measurable driver of the company’s growth.

What You'll Do

• Develop and execute the company’s partnership strategy to drive revenue growth and expand market reach.

• Lead and develop a high-performing partnerships team of three, setting the strategic direction, defining team objectives, aligning resources with business priorities, and fostering a culture of accountability and continuous improvement to maximize partner impact and revenue growth.

• Build a practical partnership playbook covering partner recruitment, onboarding, enablement, joint go-to-market, deal registration, and performance management.

• Establish clear partner segments, commercial models, processes, and success metrics to scale the programme.

• Manage and optimize existing partnerships, assessing performance, engagement, and commercial value.

• Identify opportunities to improve partner performance, reactivate dormant relationships, and increase pipeline and revenue.

• Develop joint business plans with key partners, setting clear pipeline, revenue, and growth targets.

• Represent the company in strategic partner discussions, industry events, conferences, and relevant ecosystem communities.

• Bring market intelligence, partner feedback, and emerging opportunities back into the business to inform commercial and product strategy.

• Build a culture of shared accountability in which partnerships are treated as a measurable revenue and growth channel.

• Review performance regularly and recommend where to invest, improve, restructure, or exit partnerships.

• Collaborate with Sales, Marketing, Product, and Customer Success to strengthen partner engagement and deliver measurable results.

• Leverage the company's partner portal and supporting tools to improve deal registration, referral tracking, reporting, and partner visibility.

• Develop dashboards and reporting to measure partner-sourced and partner-influenced pipeline, revenue contribution, conversion rates, and overall programme performance.

• Continuously evolve the partnership model to improve productivity, partner engagement, and commercial outcomes.

What You'll Bring

• 7+ years of experience in strategic partnerships, business development, channel sales, alliances, or related commercial roles within B2B SaaS or technology.

• Demonstrated success building and scaling partnerships that deliver measurable pipeline, revenue, and business growth.

• Experience developing relationships with technology partners, ecommerce platforms, agencies, system integrators, or complementary software providers.

• Strong understanding of partner-led and partner-assisted go-to-market models, including referrals, co-selling, integrations, and joint marketing.

• Experience negotiating commercial agreements and developing partnership models that create value for both parties.

• A track record of working cross-functionally with Sales, Marketing, Product, and executive leadership to deliver commercial outcomes.

• Strong commercial acumen, including the ability to assess partnership economics, prioritize opportunities, and measure return on investment.

• Experience building partner programmes, enablement frameworks, performance metrics, and scalable operating processes.

• Excellent communication, negotiation, relationship-building, and stakeholder management skills, including the ability to engage senior executives.

• A proactive, entrepreneurial mindset with the ability to operate independently, navigate ambiguity, and translate strategy into execution.

• You exemplify the company’s Values:

• Customer Obsessed

• Extreme Urgency

• Excellence

• Resourceful

Message from the Founders:  the company is looking for builders - people who want to drive our business forward at all costs in order to achieve the goals we have both short and long term for the results and outcomes that that will bring to us all.

If that isn't for you that’s ok, for those of you that it is please get in touch with us!

Accommodations

The company is deeply committed to promoting equal employment opportunity and fostering a culture of inclusion. Therefore, individuals seeking employment at the company are considered without regards to race, colour, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please feel free to reach out to the recruitment team for any accommodation requests or questions.