Sr. Manager, Process Improvement (Remote)

About the role:  This role owns the operational backbone connecting the company’s go-to-market systems, cross-functional change efforts, and multi-workstream project governance. The Senior Manager acts as the business-side decision authority for business operations tooling and data, drives adoption of process and system changes across departments, and maintains the governance structure that keeps concurrent initiatives aligned, on track, and transparently reported to executive stakeholders. The role sits at the intersection of process design, communication, and program discipline, and requires equal comfort working with front-line staff and presenting to the Executive Team.

Responsibilities

RevOps Business Ownership

• Facilitate end-to-end process design across Marketing, Sales, Operations, Education & Research, and Finance, including lead routing, stage definitions, and handoffs

• Serve as the business owner for enterprise systems, with authority over the organization's information architecture, cross-departmental workflows, and business automations.

• Own data trustworthiness as the source of truth for pipeline, forecast, and attribution reporting

• Partners with Finance on forecast and reporting alignment

• Provide business input for reporting and BI needs and prioritization, partnering with the Technology Team on build-out

• Own the business process roadmaps and change-request intakes

• Drive tool adoption across Marketing, Sales, Ops, E&R, and other functions.

Change Management

• Build and execute change management plans, covering stakeholder impact analysis, communications, and training on change management processes

• Own internal communications related to Change Management, calibrated by audience

• Identify and manage adoption risk and resistance, including morale impact from concurrent organizational change

• Coordinate training and enablement planning with all functions

• Act as liaison between project teams and impacted functions to help resolve or escalate issues

• Build a long-term operational effectiveness strategy that incorporates industry best practices, i.e. (RevOps, Lean, Value Stream Mapping, etc.)

• Escalate change risks to ET

Project Governance

• Define and maintain project governance structure

• Own status reporting cadence, including scorecard and milestone tracking

• Facilitate steering committee and Executive Team touchpoints

• Maintain the risk register and escalation path

Minimum Qualifications

• 5+ years’ experience in RevOps, Sales Ops, Marketing Ops, or Operations in a leadership capacity (either leading teams or leading projects) with accountability for process development

• Track record translating business requirements into system and process design

• Demonstrated cross-functional stakeholder management across Sales, Marketing, Operations, and Finance

• Experience with HubSpot or a comparable CRM platform

• Data literacy, able to define and validate metrics/reporting logic, not just consume dashboards

• Background in change management, with strong written communication and demonstrated ability to adjust tone and detail by audience

• Comfort handling sensitive change contexts, such as reorganizations and workflow disruption

• Experience running multi-workstream projects and programs

• Familiarity with formal governance frameworks (steering committees, RACI, escalation structures)

• Comfortable presenting status to executive and board audiences

• Ability and willingness to travel within the U.S. (including airline travel) is required up to 2 times per year for in-person team and all-company meetings with possible additional travel (approximately 2–3 times annually) for conferences and events as needed

Preferred Qualifications

• DME/Healthcare sales process familiarity

• Change management experience in a healthcare or regulated environment (HIPAA-aware communications)

• Program governance experience in a regulated environment (FDA, HIPAA, Joint Commission)

Work Environment & Physical Demands

Work is performed remotely from a home office. The individual is expected to maintain a safe, productive workspace with reliable and secure internet access.

Must be able to operate a computer with or without reasonable accommodation.

Travel

Ability and willingness to travel within the U.S. (including airline travel) is required up to 2 times per year for in-person team and all-company meetings

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

If you require an accommodation, please reach out to Human Resources at  [link for members]  for assistance. We are here to help!

The company and Pay Transparency

At the company, we are committed to fair and equitable compensation practices. The starting salary range for this position is $109,000 -  $129,700 per year. Placement in the starting pay is based on factors such as experience, skills, education, and internal equity. We regularly review our compensation structures to ensure they align with industry standards, promote fairness, and support career growth. In addition to competitive base pay, we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process.

To learn more about the company, visit:  [link for members] ! To learn more about our benefits offerings, click here !

This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.

The company is a mission-driven organization that provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments.  The company is a leader in augmentative and alternative communication (AAC) technology, helping people with aphasia and other speech and language impairments communicate and engage more fully in daily life. Through a combination of innovative devices, software, and services, the company is focused on improving communication outcomes and supporting individuals, families, and care teams. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communication journey.