Sr Corporate Events Manager

We’re building the AI-driven future of customer success, from retention to growth!

We’re building the AI-driven future of customer success, from retention to growth! The company is the AI-powered retention engine behind the world’s most customer-centric companies. The company CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust the company’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link [link for members]

About This Role

We’re looking for a full-time Sr Corporate Events Manager to join our Marketing team, reporting to the Director of Corporate Events. This is a remote role based in the United States.

In this role, you’ll play a key role in supporting the company’s event portfolio, from our Pulse conferences to trade shows, virtual events, and internal programs, by managing planning and execution across multiple events at once and keeping budgets, vendors, and reporting on track. This is a great opportunity for someone who thrives in a fast-paced, remote marketing environment where details matter, and enjoys working cross-functionally with teams like Demand Generation, Product Marketing, Sales, Customer Success, and Creative. The ideal candidate brings strong skills in end-to-end event execution, budget and vendor management, and clear, proactive communication.

What You'll Do

• Lead assigned programs end to end, owning the plan, the timeline, and the results, and bringing in partners and vendors as needed to deliver.

• Own planning and execution of assigned flagship events, coordinating session content, speakers, venues, logistics, internal communications, and on-site production.

• Run trade shows and the quarterly virtual event series, using and improving documented playbooks so execution does not depend on any one person.

• Manage logistics and delivery for internal programs such as Revenue Kickoff, Quarterly Company Meetings, and more. Both in-person and virtual.

• Manage event budgets, contracts, and agency and vendor relationships, tracking spend against plan and reporting variances.

• Partner with Demand Generation, Sales, Customer Success, and Campaign Managers on promotion, registration goals, and follow-up from invite through post-event.

• Track attendance, pipeline, and retention results for each event, report on event impact to senior stakeholders, and build AI-assisted workflows that reduce manual operational work.

This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require travel to events, concentrated around our flagship and peak event windows.

What We're Looking For

• 12 years of relevant experience and a bachelor’s degree (or equivalent with some post-graduate work), required.

• Hands-on experience managing end-to-end execution of large events (1,000+ attendees), ideally in B2B SaaS or enterprise tech.

• Experience across multiple event formats, including trade shows, virtual events, executive or VIP programs, and internal events such as sales kickoffs.

• Strong budget, contract, and vendor management skills, with the ability to run several workstreams at once without missing details.

• Sound judgment and clear, proactive communication, with the ability to work independently and represent the team with senior stakeholders, including the CRO and CCO offices.

• Familiarity with softwares and platforms such as Cvent, Splash, Notion, SFDC, Google Suite, Slack, and experience working with full-service event agencies and external production partners.

• Positive, proactive, solution-oriented approach, with a can-do attitude and a bias for action.

• Experience using AI in day-to-day work, and a willingness to keep learning as the tools change.

• Collaborative style, with the ability to lead a project or a team to a successful result.

Nice-to-have skills or experience

• Experience producing global events or managing multi-region logistics.

• PMP, CMP or similar certification is a plus.

• Experience in customer success, post-sales, or retention, or in a related B2B software category.

Why You’ll Love It Here

The company is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:

Our Compensation and Benefits: At the company, we believe great work happens when teammates feel fully supported.

• The starting base salary range for this role is $110,000 - $130,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in the company’s equity program.

• We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here [link for members]

Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.

Our Parody Videos: No explanation needed. Just watch them here! [link for members]

If this sounds like the right role for you, we’d love to hear from you.

Additional Information

We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.

If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact [link for members] [link for members]

If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.