Sr. Account Executive

As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.

As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. The company is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.

Joining the company means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.

The Role

We are seeking highly motivated and experienced Salespeople to join our dynamic team at the company in the UK.

You will be responsible for

• Develop a comprehensive plan for achieving assigned quotas within a fiscal period, incorporating Territory Planning, Account Planning, and Close/Win Planning.

• Regularly update and maintain planning tools to facilitate cross-functional discussions, deal reviews, and engagement with Executives.

• Efficiently manage your time and calendar to ensure the completion of essential tasks and responsibilities.

• Recognize expectations and proactively address any obstacles that may hinder meeting those expectations, communicating with your manager as needed.

• Assess opportunities in the pipeline to derive accurate forecasts for a given time period, ensuring forecasts are within a 10% +/- margin at week 8 forecast.

• Identify the correct buyers for the company's solutions and services.

• Execute company campaigns, meet outbound call and email targets with high-quality leads that can be converted into opportunities.

• Possess a deep understanding of the value provided by the company solutions and services.

• Articulate the value proposition of the company as a company, emphasizing its competitive advantages.

• Recognize negotiation opportunities and effectively use trading and bargaining techniques with customers to achieve mutually beneficial outcomes.

• Appropriately leverage discounts and promotions as economic levers during negotiations.

• Demonstrate the ability to overcome obstacles and secure contract agreements and purchase orders.

• Exhibit in-depth knowledge, accuracy, and skill in positioning the company as a company and its solutions.

• Understand relevant competitors, their strategies, and how the company compares.

• Address competitor advantages raised by buyers and successfully sell against competitors.

Let’s talk about your skills/expertise

• 8 or more years of proven and stable B2B SaaS sales experience

• Demonstrated track record of reaching $2M+ annual quota and closing high-value deals, with average deal sizes ranging from six to seven figures, into multinational enterprise-level clients with complex purchasing processes and multiple decision makers.

• Strong industry knowledge in CX/customer experience, contact centers, chatbots, or quality assurance strongly preferred; at minimum, ability to sell complex technical solutions and translate customer pains into clear business benefits.

• Experience selling AI backed solutions.

• Experience selling across the UKI/EMEA region, with an established customer network in sectors such as banking/insurance, technology/B2B software, telco/media, retail/ecommerce, and hospitality/travel.

• Track record of growing existing accounts through strategic relationship building and stakeholder mapping; this is a pure farming role with no net-new logo requirement.

• Familiarity with, or ability to thrive in, a US/private equity-owned B2B SaaS scale-up environment, including fast-paced operating rhythms, sales methodologies, forecast accuracy, and high accountability.

• Professional demeanor with a positive attitude, focusing on problem-solving and "How can I" rather than dwelling on challenges.

• Collaboration with colleagues globally, proactively contributing to the success of both your immediate team and the larger organization.

• Commitment to fostering a collaborative environment and working together to achieve team goals.

• Comfortable with remote work, with a strong work ethic, effective time management skills, and a high degree of self-motivation.

• Proficient in CRM tools, ie. Hubspot, Salesforce or other.

Why you should join us

Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to the company.

We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.

At the company, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment.

Big opportunities. Real impact. Amazing people. That's the the company experience.

The company’s Diversity, Equity, Inclusive and Belonging Statement

At the company, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.

The company’s Values Statement: At the company, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At the company, our values drive us forward, shaping a culture where innovation and excellence thrive.

Agencies: Thanks, but we’ve got this one!  Please, no phone calls or emails to any employees of the company outside of the Talent Acquisition team.  The company’s policy is to only accept resumes from Agencies via the the company Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the the company Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of the company and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.