Specialist Solutions Architecture, Link

Who we are

About the company

The company is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use the company to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Specialist Solutions Architects (SSA) are domain experts aligned to specific the company solutions and customer buying centers. We have in-depth knowledge of specific solution offerings and a deep understanding of customer challenges. We align with specialist product sellers on deals, advise the broader pre-sales team on complex opportunities, support pipeline development and revenue attainment, serve as an advisor on go-to-market sales plays, and provide critical insights to our product and engineering teams.

What you'll do

You will collaborate closely with sales and pre-sales teams to drive pipeline and revenue targets, while also educating the product and engineering teams on market trends and strongly influencing the product roadmap. You will develop deep relationships with senior customer business leaders and grow the company's solution offerings with new and existing customers. As a subject matter expert, you will scale the broader organization by creating reusable assets and coaching others on complex, high-value opportunities.

The team is looking for an online payments specialist with a proven track record of designing checkout experiences and payment flows for B2C and B2B enterprises. You will engage with the company's customers as a thought leader in the conversion optimization space, helping them understand how the company Link—the company's one-click checkout network—can reduce cart abandonment, improve returning customer conversion, and create a more seamless payments experience at scale.

Responsibilities

• Act as a subject matter expert on the company Link to accelerate opportunities globally

• Demonstrate a deep understanding of checkout optimization, network-based authentication, and the business impact of saved payment methods on conversion

• Develop expertise with the company's Link integration patterns—including embedded checkout, the company.js, and direct API flows—and guide customers through key implementation decisions

• Advise customers on how Link interacts with the broader the company platform (Radar, Billing, Connect) to deliver compounding value across their payment stack

• Define, share, and learn best practices and reusable assets with the broader GTM organization to enhance the quality and efficiency of the team

• Create reference architectures that help customers visualize end-to-end checkout and conversion improvements

• Partner closely with the Payments product sales team on the company's most strategic Link opportunities, leading solution strategy and owning key customer relationships

• Partner closely with the Link product team to get early exposure to new features

• Serve as a "Voice of the Customer" internally to drive product and feature request prioritization

• Identify and summarize trends in checkout UX, wallets, passkeys, and network-based authentication, and provide actionable insights to product stakeholders and sales

• Act as an escalation point to drive complex technical issues to resolution with the company's engineering team

• Stay current on competitive analysis and market differentiation

• Support marketing events including executive briefings, conferences, user groups, and trade shows

• Approximately 25% travel is anticipated

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 7+ years of experience in a pre-sales, solutions architecture, or technical consulting role focused on online payments or e-commerce

• Strong working knowledge of checkout optimization, including conversion metrics, cart abandonment, and the UX and technical levers that influence them

• Familiarity with payment authentication standards (3DS, passkeys, network tokenization) and their impact on authorization rates

• Experience designing payment flows and integrations for large enterprises, including multi-market and multi-currency scenarios

• Strong knowledge of software engineering and API integration patterns

• Exceptional communication, presentation, and interpersonal skills, comfortable explaining complex concepts to both technical and non-technical audiences

• A proven ability to build strong collaborative working relationships with business partners

• Ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment

Preferred qualifications

• Experience integrating the company or other RESTful APIs into web applications

• Experience with A/B testing or analytics frameworks for checkout optimization

• Familiarity with wallet and one-click checkout ecosystems (Apple Pay, Google Pay, PayPal, Shop Pay)

• Experience as a subject matter expert in a relevant industry, vertical, or product