ServiceNow Solutions Specialist / Scrum Master (Contingent)

Public Trust Eligibility Required

This is a contingent position, meaning employment is dependent upon the successful award of the associated contract to the company and completion of any required background investigation or security clearance verification.

About the company

The company is a mission-driven organization committed to delivering innovative, technology-enabled solutions to our customers across defense, civilian, and homeland security sectors. Our teams work at the intersection of strategy, technology, and transformation, helping agencies solve their most critical challenges. We believe in investing in our people and creating a culture where collaboration, inclusion, and professional growth are at the forefront.

Job Summary

The Solutions Specialist serves as the senior technical lead and business solutions expert responsible for configuring, enhancing, maintaining, and optimizing the client's inventory system built on ServiceNow and Nuvolo. This individual collaborates with Government stakeholders, leads Agile delivery activities, serves as Scrum Master, and ensures that all enhancements, maintenance activities, accessibility requirements, and platform upgrades are successfully delivered.

Due to the nature of our work as a federal consulting organization, employees may be expected to handle Controlled Unclassified Information (CUI) and must adhere to applicable safeguarding and compliance requirements.

Responsibilities

• Lead Agile software development and operations activities

• Serve as Scrum Master, facilitating sprint planning, backlog grooming, daily coordination, sprint reviews, and stakeholder communications

• Develop and apply advanced methods for ServiceNow and Nuvolo configuration and customization

• Analyze business requirements and translate them into technical solutions

• Create system specifications, design artifacts, workflow designs, and configuration documentation

• Support Operations & Maintenance (O&M) activities, including defect remediation and technical troubleshooting

• Support ServiceNow and Nuvolo platform upgrades across all environments

• Ensure all deliverables comply with WCAG, Section 508, and accessibility standards

• Participate in demonstrations, user acceptance testing support, deployment planning, and production releases

• Collaborate with Government personnel to prioritize product backlog items and sprint deliverables

• Contribute to transition-in and transition-out planning activities

• Support preparation of monthly status reports and project documentation

Requirements

• Minimum five (5) years of experience implementing, configuring, and supporting ServiceNow solutions

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience)

• Experience with ServiceNow Asset Management and workflow automation

• Experience with Nuvolo applications and integrations

• Experience supporting Agile software development programs

• SAFe Fundamentals Certification or Certified Scrum Master (CSM), if serving as Scrum Master

• Strong communication and stakeholder engagement skills

Preferred Qualifications

• Experience supporting Federal Government clients

• Demonstrated knowledge of WCAG 2.1/2.2 and Section 508 accessibility requirements

• Knowledge of ServiceNow upgrades, release management, and platform administration

• Familiarity with USPS, inventory management, logistics, or asset management systems

• ServiceNow Certified System Administrator and/or Certified Implementation Specialist certifications

Travel Requirements

This is a remote position; however, occasional travel may be required based on project needs, client meetings, team collaboration events, or training sessions. Travel is expected to be less than 10% and will be communicated in advance whenever possible.

EEO Statement

The company is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance.

As an Equal Opportunity Employer, the company complies with all applicable federal, state, and local employment laws.

We are proud to support our nation’s veterans and military families, providing career opportunities that honor their service and experience.

If you require reasonable accommodation during the hiring process due to a disability, please contact [link for members] for assistance.

Equal Opportunity Employer/Veterans/Disabled

U.S. Work Authorization

Applicants must be U.S. citizens or currently authorized to work in the United States on a full-time basis. This position supports a federal government contract and requires the ability to obtain and maintain a Public Trust or Suitability Determination, depending on the agency’s background investigation requirements. Sponsorship is not available.

Benefits

• Salary Range: $150,000–$170,000 annually. Final compensation will be determined based on factors including education, experience, qualifications, skills, and applicable contract requirements.

• Health Care Plan (Medical, Dental & Vision)

• Retirement Plan (401k)

• Life Insurance (Basic, Voluntary & AD&D)

• Paid Time Off

• Family Leave (Maternity, Paternity)

• Short Term & Long-Term Disability

• Training & Development