Senior Technical Success Manager, Public Sector

Our Purpose

At the company, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join the company, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.

About Us

The company is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.

Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.

What Are We Looking For?

We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.

As a Senior Technical Success Manager, Public Sector, you will be tasked with delivering a portfolio of technical resources, providing support and guidance to customers through a variety of phases (deployment, business-as-usual, incident/outages), and contributing to the overall strategy to drive customer engagement and experience across all the company solutions, reporting to the Manager, Technical Success, Public Sector. Your key responsibility will be to serve as the technical account manager on assigned accounts, creating an engaging and productive experience for customers to enhance their technical understanding of the solutions. You will be a versatile individual who supports a wide range of initiatives as the program scope continues to be defined at the company, including regular cadence reporting on key metrics as defined by Customer Success leaders (for example, indicators of feature adoption).

Please note that under Federal & FedRAMP regulations, hiring for this role is limited to US citizens only. FedRAMP staff may be subject to customer or third party background checks up to and including secret clearance if required by their role at the company.

What Will You Do?

Primary responsibilities include

• Ensure that the company is portrayed in a positive, authentic way as an ethical provider of reliable, effective and scalable security solutions.

• Act as a technical resource supporting assigned customers and the account team with technical inquiries and requests.

• Deliver professional and technical account management services following the best practices and established procedures through proactive communication, strategic advisory, technical project management, service reviews, escalation management, training, and more.

• Lead complex implementation and onboarding projects for S1 products and services.

• Work closely with internal stakeholders to advocate customer needs cross-departmentally, resolve technical and business issues, define feature requests, identify growth opportunities, and collect customer feedback.

• During incidents and outages, serve as the customer's point of contact and voice of the company, while internally organizing teams and coordinating communication channels.

• Present technical working and learning sessions to improve the overall customer experience.

• Manage and mentor team members, and coordinate across the organization to advocate for the team and its activities.

• Stay up to date with the latest industry trends, content and topics surrounding S1, cybersecurity, and endpoint management.

• Provide insight into program risk and maturity in support of Customer Success leadership, and identify account risks and upsell opportunities to support account growth.

What Skills and Knowledge Will You Bring?

Ideal candidates will have

• At least 5 years of experience in enterprise SaaS (preferably in Endpoint Protection) in related roles such as support, training, or professional services, accompanied by a Bachelor's degree.

• 2 or more years of hands-on experience in a cybersecurity role, and at least 3 years of field engineering experience such as Senior Support Engineer (tier 3 to 4), Technical Account Manager, or Pre-Sales Engineer.

• 3 to 5 years of experience directly engaging with enterprise customers.

• US-based status, required to support and operate within the company's FedRAMP infrastructure.

• Deep understanding of security technologies, architecture, and operations, with a track record of advising customers on industry best practices, and in-depth knowledge of threat handling, incident response, and SOC operations.

• Proficiency across Windows, macOS, and Linux operating systems as well as containerized environments, demonstrated scripting experience with working knowledge of Python, PHP, and Unix shell scripts, and proficiency with MongoDB or comparable experience writing database queries and basic scripts, where MongoDB is preferred.

• Customer-centric focus with proven expertise in effective problem resolution, exceptional organizational skills, and professional written and verbal communication skills.

• Experience in the IT or Cybersecurity industry, especially Endpoint Security with host-based (endpoint agent) security solutions, is preferred.

• Training and enablement delivery experience, including seeking out training opportunities and information to share with the broader team and developing training for the team and customers, is preferred.

• A strong orientation towards goals and strategic alignment with organizational and company goals, experience providing support or engagement to customers with a focus on technical adoption, and embodiment of the core values of the company (Trust, Accountability, OneSentinel, Relentlessness, Ingenuity and Community), are preferred.

Why the company?

AI is redefining how the world operates and rewriting the rules of security in real time, and the company was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.

We invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:

Equity & Rewards

• Restricted Stock Units (RSUs)

• Employee Stock Purchase Plan (ESPP)

Time Off & Wellbeing

• Flexible time off

• Paid company holidays and paid sick time

• Gender-neutral parental leave

• Grandparent leave

Insurance & Financial Security

• Medical, dental, and vision coverage

• 401(k) retirement plan with company match

• Life and disability insurance

• Health and dependent care FSA

• Voluntary benefits (hospital, accident, critical illness)

• Employee Assistance Program (EAP)

• ARAG pre-paid legal

• Nationwide pet insurance

• Cancer Care program

• Global business travel medical insurance

Work Perks & Flexibility

• Home office allowance

• Mobile phone reimbursement

Wellness & Lifestyle

• Wellness coach

• Wellness/gym reimbursement

• Fertility coverage

• Adoption & surrogacy reimbursement

This U.S. role has a base pay range that will vary based on the location of the candidate. For some locations, a different pay range may apply.  If so, this range will be provided to you during the recruiting process. You can also reach out to the recruiter with any questions.

Base Salary Range

$108,000 — $120,000 USD

The company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The company participates in the E-Verify Program for all U.S. based roles.

To learn more about how we use AI in our hiring process, please review our  AI in Hiring Candidate Disclosure .